Customer Service Officer
3 weeks ago
**MÔ TẢ CÔNG VIỆC**:
- Understand customers' demand, get calls and answer customers related to products' usage, price, points of sales, promotion, point of gift exchange, complaint cases, and others.... by phone
- Check customer's satisfaction
- Manage customers database
- Daily searching news
- Weekly inviting customers to join Customer gathering (CG)
- Weekly hosting customer gathering
- Record details of inquiries, comments and complaints
- Handle Complaint case from consumers, retailers and distributors.
- Do reports on complaints cases.
- Key in customers database from other sources
- Update & send E-birthday card to loyal customers
- Monitor Rohto website, fan page & update news relating to products, promotion campaign, Company's activities, web banners, Print Ads, TVCs, hot news, product shots...
- Manage content, activities on Youtube channel & and Zalo page.
- Compose E-magazine contents and make layout
**YÊU CẦU CÔNG VIỆC**:
Female, welcome fresh graduate from University or under 1 year experience
Have passion in service industry;
Customer-oriented, hardworking, trustworthy, eager to learn, and teamwork spirit;
Flexibility to respond to a range of different work situations,
Can working independently, ability to multi-task, prioritize, and manage time effectively
Be willing to work overtime occasionally if requested
Proficiency in both English and Vietnamese communication
Proficiency in using MS Word, Excel, PowerPoint, Social network
Photoshop, AI, canva skill is an advantage
**Any questions about this job, please contact us via Linkedin: Rohto Mentholatum VN**
**THÔNG TIN KHÁC**:
Probation: 2 months of probation with full salary
Working time: 40 hours/week
Training:
A2E skill training
Pre-mortems
Prioritization
Problem solving
Owner’s mindset
Idea generation
Coaching
Influencing
Courageous conversations
Effective communication
Presenting with impact
Closed-loop conversations
Creating business value
Effective meetings
Organizational health
Colleagues: Friendly & Supportive
Annual Leave:
- 15 working days: from full 1 year to less than 3 years;
- 16 working days: from full 3 years to less than 7 years;
- 22 working days: from full 7 years or more to less than 37 years.
**Benefits**:
Japanese Health Insurance for Staffs over 2 years contribution
Company trip, Team building activities
Holiday events
Other Allowances:
Parking fee
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