Solutions Engineer

3 weeks ago

Can Tho, Can Tho, Vietnam PingCAP Ltd Full time

Summary: We're seeking a Technical Account Manager to drive customer success with TiDB, a cloud-native, distributed SQL database, and provide technical expertise to large and high-growth organizations.

Join us as we scale our business in NA/EMEA, capitalizing on the massive database market growth, estimated to reach $119B+ by 2025. As a global player, PingCAP is positioned as a major disruptor with TiDB Database and Database as a Service offering. Our strong open-source community roots, innovative products, and inclusive culture draw passionate and dedicated people to our company.

Responsibilities:

  • Educate prospects and customers on the capabilities of TiDB and share best practices for integrating it with various data sources and applications.
  • Understand customer requirements and communicate the business value of solving technology problems using TiDB.
  • Guide the design and deployment of TiDB HTAP implementations that provide meaningful impact to multiple functional areas of a customer's organization.
  • Provide technical input on customer technical requirements and organize demos and proofs-of-concept to demonstrate various use cases for TiDB.
  • Create technical content to show customers how to integrate TiDB or implement best practices for PingCAP technologies.
  • Assist backend developers, database administrators, product managers, and project owners with technical questions and escalations.
  • Work with developers to help them debug database integrations and suggest code optimization techniques and strategies.
  • Document architectural solutions and recommendations for customers.

Qualifications:

  • 2-5 years of experience as a backend developer or database administrator with strong communication skills.
  • A strong understanding of the software development lifecycle.
  • Working knowledge of a coding and scripting language such as Python, Shell, or Golang.
  • Experience with web-scale distributed systems, load balancing, and system monitoring.
  • Familiarity with setup, configuration, and optimization of Nginx, LVS, Keepalived, Zabbix, MySQL, Redis, etc.
  • Docker/Kubernetes knowledge is a strong plus.
  • Experience in one or more public cloud environments, e.g. AWS, Azure, Google Cloud Platform.
  • Experience in DevOps automation using Terraform, Puppet, Ansible, or SaltStack.
  • A world-class communicator.
  • Confident in dispensing knowledge to a highly skilled and experienced audience.
  • Willingness to travel within the region (approximately 20-40%) as required by customer engagements.
  • Bachelor's degree in Engineering, Computer Science, MIS, or a comparable field is preferred.

We encourage people from underrepresented groups to apply. PingCAP is an equal opportunity employer and strives to create a workplace that is free from discrimination and harassment. We value diversity and inclusion and are committed to creating a workplace where everyone feels welcome and valued.

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