Design Program Manager

3 weeks ago

Can Tho, Can Tho, Vietnam Cash App Full time

We're seeking a seasoned Design Program Manager to join our Operating System organization and Local workstream, driving design and operational excellence for our new Local initiative.

As a Design Program Manager, you will be embedded in our Operating System organization and Local workstream, working closely with cross-functional leaders to drive design and operational excellence around our new Local initiative. This role will be responsible for establishing and codifying key processes, resource planning, and strategy that integrate the Square and Cash App design teams and keep them running efficiently and effectively.

  • Partner closely with design, product, and engineering leadership to establish and codify key processes, resource planning, and strategy that integrate the Square and Cash App design teams and keep them running efficiently and effectively.
  • Influence the project vision and direction based on planning or organizational variables.
  • Ensure the teams are on track, facilitate decision-making, resolve blockers, and surface challenges.
  • Streamline communications to ensure information and knowledge is flowing freely.
  • Proactively assess and de-escalate risks, gleaning early signals for when a project or team is headed off track and quickly taking action before an issue arises.
  • Enable continuous improvement during the project, ensuring takeaways are captured, shared, and coordinated.
  • Coordinate project/program reviews, planning sessions, offsites, and other team events.
  • Partner with the Head of Design Operations to drive clarity and transparency for your program work; create effective tracking systems and processes that scale with the rest of the Design organization.

Key qualifications include:

  • 8-10+ years of experience in program or project management within a product design organization and/or creative agency.
  • Extensive knowledge of the inner-workings of product, design, and engineering teams, and the ability to confidently think like, reason with, and proxy for a design leader as a DesignOps practitioner.
  • Experience leading large, complex, and cross-functional programs that sit at the intersection of product design, engineering, and creative production.
  • Passion for owning and driving best practices for design teams and work that improves cross-functional ways of working.
  • Comfort providing feedback to senior design and cross-functional leaders, and proven critical thinking and leadership abilities.
  • The skills to gather and synthesize information, and the ability to confidently communicate across teams and levels across the organization.
  • Flexibility and adaptability, and the ability to use your judgment to apply the model and approach that best fits with the context of the program and the needs of the team.

Block is a global technology company with a focus on financial services, building tools to help more people access the economy. Our company is made up of Square, Cash App, Spiral, TIDAL, and TBD, and we strive to live by the values of fairness and inclusivity in building our workplace.

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