License Management Analyst 3-fin

2 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Oracle Full time
License Management Analyst 3-Fin F

Applicants are required to read, write, and speak the following languages: English, Japanese

Preferred Qualifications

Global Licensing and Advisory Services (GLAS) is a customer facing licensing and investment support organization that incorporates the critical areas of end-to-end value, customer experience, and industry best practice, to manage change and ensure the best outcomes.

The GLAS Consultant will be responsible for delivering our GLAS services to our core customers.

Advises, optimizes and drives adoption on licenses and subscriptions to align with our Oracle's customers present and future needs:

  • Rationalize and maximize the value of our Customer investment
  • Support our Customer to understand their transition of on premise usage to Cloud

Responsibilities:

  • Responsible for taking ownership of a portfolio of Oracle Customers, understanding their specific needs, and presenting appropriate recommendations;
  • Develop comprehensive and accurate research of customer contracts, establish licensing position, ensure/validate data collection from the customer and analyze and summarize customer reported information based on a previously established set of business rules;
  • Performs research / analysis of usage on customer data;
  • Provides highprofile customers with the information and insight they need to take the best decisions about their Oracle product purchase;
  • Place customer calls and interact with other LOBs such as Sales, Contracts, Migrations, Support, Legal, Business Practices, Infoprice;
  • Work with global GLAS team members on various engagements and provide consultancy services;
  • Work with the Business Services and Systems Management technical teams for defining technical requirements in order to automate the current activities;
  • Work with Oracle customers and partners to understand their usage of Oracle products and services;
  • Act as an analytical expert;
  • Maintain and develop a high standard of awareness on Oracle products and their associated licensing terms and conditions, as well as Oracle's business practices;
  • Provides constructive feedback during customer facing account reviews to ensure continuous services improvement;
  • Contributes towards multiple virtual project teams aimed towards improving customer engagement and service enablement;
  • Increases knowledge and experience (e.g. Customer facing situations, new products, new services).

Qualifications:

  • Strong written and verbal communication skills in English and Japanese;
  • Bachelor's degree in information technology or economic field preferred, but not mandatory;
  • Proven experience in customer facing activities.

Competencies:

  • Understanding of IT technical architectures and affinity with trends in enterprise software usage;
  • Experience in managed software environment and subscription license entitlement (e.g. Cloud computing);
  • Experience in large and complex IT environments;
  • ITIL, CSAM, ITAM, CISA, Oracle VM, TOGAF, PMP or Prince2 or other technologyspecific certifications preferred;
  • Customer oriented;
  • Proactive and able to work on own initiative;
  • Good communication, presentation and business writing including being able to liaise with both technical/ business & internal/ external contacts;
  • Ability to influence senior stakeholders in order to gain credibility quickly;
  • Logical approach to data analysis;
  • Advanced spreadsheet capability;
  • Strong analytical skills, attention to details and quality checking;
  • Ability to prioritize tasks and handle multiple projects simultaneously;
  • Excellent research, innovation and problem solving skills;
  • Be able to work both independently and in team environment.

Detailed Description and Job Requirements


Maintains current and historical knowledge of LMS audit tools, processes, policies and technical specifications, and pursues continued understanding of corporate, organizational and licensing updates as it relates to LMS activities.

Qualifies LMS engagements to determine most effective service category, scope and approach through data mining, interpretation of license agreements, analysis of transaction history and understanding customer / partner relationship to Oracle.

Executes reviews through proactive management of cross-functional teams with timely accomplishment of review tasks and goals in order to gain a thorough understanding of their Oracle system environment and provide accurate licensing guidance.

Actively builds internal and external relationships by establishing trust through accurate knowledge sharing, licensing guidance, and transparent engagement activities.

Manages expectations of constituents involved in LMS engagement by working to resolve complex licensing issues leveraging Oracle's contracts and business policies and presenting different options to achieve resolution.

Progresses LMS engagements through active listening and persuasively articulating, both verb

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