End User Computing

2 weeks ago

Hanoi, Hanoi, Vietnam FPT Software Ha Noi Full time

Work Location:
Hanoi, Da Nang, Ho Chi Minh City
-
End User Computing (EUC) manager is responsible for the daily management and operations of all end user devices and peripheral equipment. Responsibilities also include the design, architecture and management of the end user computing platform, developing, and maintaining technology standards based on industry best practices, managing a technology roadmap, and proposing and developing new solutions based on business strategy.

Responsibilities/ Daily tasks you will take care:

  • Proactively seek and communicate opportunities for improvement in both the operational and customer satisfaction aspects of the client service function
  • Identify technologies which will improve customer satisfaction, reduce cost or improve efficiency
  • Establish metrics to measure efficient use of existing systems and resources
  • Activity Monitor team performance to ensure service levels and expectations are being met
  • Provide leadership/support to ensure projects are staffed appropriately and timelines are met
  • Manage staff including effective oncall scheduling, performance coaching as well as the creation of personal development plans identifying opportunities for improvement to ensure business needs are met
  • Monitor ongoing staff performance, identify, and communicate opportunities for improvement
  • Work closely with services staff to ensure proper escalation of technology issues
  • Author or assist team in the publishing of written requirements definitions for aspects of assigned projects
  • Document assigned business process flows and usecase scenarios
  • Create and maintain a standards catalog which lists all core end user device platform standards and/or services provided by Desktop Engineering
  • Assign personnel to various projects, direct their activities, and evaluate their work and ensure timelines and service levels are met
  • Perform other duties assigned

Job Qualification

Requirements/ Desired skills and experience

  • Fluent in English
  • Bachelor's degree or equivalent experience/relevant certification in business management or information systems management required
  • 10+ years of professional IT experience with increasing supervisory experience
  • ITIL Certified
  • Comprehensive experience in analyzing complex functions, procedures, and problems to find creative, logical and appropriate solutions
  • Experience in managing Active Directory policies
  • Extensive knowledge of PC operating systems and registry management required
  • Experience with wireless device management, software distribution systems
  • Experience in hardware and software design, installation, configuration, maintenance, and troubleshooting
  • Experience with Antivirus management consoles and troubleshooting
  • Experience in Unified endpoint management (UEM) tools
  • Experience in MDM (Mobile device management)
  • Experience in modern workplace management tools
  • Experience in using Analytics/AI for proactive issue detection and resolution

Benefit

  • Work permit, relocation and accommodation assistance
  • Excellent compensations and benefits
  • Good worklife balance with flexible work arrangements
  • Annual health check and "FPT care" health insurance
  • Other allowances: customer allowance, working onsite allowance, etc.
  • International, dynamic, friendly and supportive working environment, with modern offices: football ground, swimming pool, gym & yoga center, restaurant, etc.
  • Work in large multinational projects, access global working opportunities at our 59 offices in 27 countries
  • Clear career path, many opportunities to hold key roles
  • Work and travel in Vietnam a country of peace, safety, low cost of living, beautiful nature, diverse food and unique culture

Contact

- Contact Person: Ms. Nguyen Thi Phuong Dung (DungNTP6)

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Offered Salary
Negotiable

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