![Shopee](https://media.trabajo.org/img/noimg.jpg)
Senior Operations Associate
2 weeks ago
DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products.
The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.- Drive the credit services business in an operation role
- Coordinate with internal teams & external partners to solve tickets daily
- Check and return final results of pending transactions (payment/repayment, etc.)
- Monitor real time banks' transactions and identify errors
- Identify, alert related stakeholders and deal with issues related to operating/ system errors to take immediate action in case there is any issue that may affect our user experience
- Get updates about new features' platforms and current issues
- Identify bugs on app and system, and report to related departments (Product Management, Developer, etc.) for investigation and follow up until issue is fixed
- Coordinate with stakeholders to evaluate and analyze problems; find the root causes and propose solutions that effectively recover Customer Experience.
- Communicate and collaborate closely with stakeholders to regularly update and understand the working process/ new program/ new information, and provide feedback that ensures a holistic approach on user experience, in order to prevent bad experience for customers
- Other assigned tasks from Management team
Requirements:
- At least 12 year experience in a tech startup (ecommerce, fintech) for an operation or customer experience role
- Ability to work under pressure, analyze problems and propose solutions
- Critical & logical thinking, problemsolving skills, flexibility in handling problems
- Proficiency communication skills in English and Vietnamese (verbal and written) to coordinate with internal stakeholders across the region
- Good team player, positive attitude with a cando attitude, & integrity and responsibility
- Background in Banking/Finance. Have knowledges/experiences in credit & banking, transactions & orders processing
- A fast learner who is meticulous and detailoriented
- Strong proficiency in Microsoft Excel, Google Sheets and Google Slides, SQL
- Selfstarter with a strong sense of curiosity
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