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Digital Innovation Senior Specialist
1 week ago
We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners.
We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions.
We pledge to make Prudential a place where you can Connect, Grow and Succeed.
Digital Innovation Senior Specialist is responsible for the successful delivery of Digital team's Projects & Initiatives by developing & documenting relevant business requirements, process & ideation, facilitating on project delivery & assisting Digital Innovation.
Job Responsibilities
Key job responsibilities assigned to this position are:
Project planning:
take part in project planning to provide the right business requirements that meet the business objectives & initiatives' goals.
- Collaborate with stakeholders and crossfunctional work with different business units to develop the business requirements and ensure effective implementation.
- Conduct research/ surveys to understand endusers' insight related to their needs & experience regarding a function/ platform to be built.
- Conduct usability testing to ensure the UIUX is userfriendly and also meet with the requirement of business.
- Conduct analysis & work closely with the technical team to define the appropriate digital solution for solving business problems/opportunities.
- Understand business processes to revise, enhance or review & preapprove related documents, process diagrams and wireframes conducted by IT.
- Be responsible for the deliverables of those business requirements to meet business expectation & timeline.
- Support in managing project plan which includes business requirements, design specifications and obtain the approvals.
Project delivery:
take part in project management tasks according to the approved plan.
- Take lead in project administration tasks as assigned to keep the project moving forward i.e. setup meeting, do meeting minutes and follow up with action items, etc.
- Coordinate with IT & all other related stakeholders for provision of comprehensive project documentation, project delivery plan, cost estimation, testing & issue management, requirement cascading through the development life cycle.
- Assists in enforcement of project deadlines and schedules, project monitoring & reporting.
Change management activities:
support in executing communications and change management activities for users.
- Provide product's properties, unique selling points and how to use guideline to Digital Product Marketing team to ensure communication activities and training courses together with stakeholders are effective implementation.
- Receive inquiries and feedbacks from users to have better upgrades or enhancement.
- Conduct surveys/ interviews to understand users' insights and initiate relevant enhancements/ new functions to improve endusers' experience.
- Monitor the performances of platforms/ functions to provide a suitable plan to improve digital matrix such as MAU, adoption rate, retention rate, etc.
Accountable to:
- Ensure all the works are accurate, timely completed and in line with Business Objectives.
- Ensure all the works are strictly complied with Company's procedures & regulation.
- Ensure all of business requirements are well documented and the implementation of deliverables that meet business requirements & predefined scopes.
- Build effective relationships both internal & external stakeholders.
- Ensure the products/ platforms owned are working effectively and bugs are fixed within timeline manner
Qualifications:
- Bachelor degree in Economics, Business Management, Banking & Finance, Marketing or relevant fields
- 24 years' relevant experience in digital transformation, digital banking/finance, digital innovation Experience
- Experiencing in Business Analysist position, Project Management or other relevant experience of software/platform development or related working on Digital/Technical product, having insurance background is a plus.
- Experiencing of designing, creating and documenting software solutions; Having practical knowledge of project management is a plus.
- Experiencing of working in a fastpaced working environment.
- Basic knowledge in project management and coordination skills
- Business Analyst skills, basic data analytics, good presentation and documentation skills
- Articulate, passionate, flexible and tenacious
- Analytics experience required, process modeling & visualization skills
- English Professional English fluency
- Leadership Capability Model
- Foundational level
- An ability to work under pressure and prioritize effectively to deliver to deadlines
- A friendly
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