Digital Innovation Senior Specialist

1 week ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Prudential plc Full time
Prudential's purpose is to help people get the most out of life.

We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners.

We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions.

We pledge to make Prudential a place where you can Connect, Grow and Succeed.

Digital Innovation Senior Specialist is responsible for the successful delivery of Digital team's Projects & Initiatives by developing & documenting relevant business requirements, process & ideation, facilitating on project delivery & assisting Digital Innovation Manager on ensuring initiatives' deliverables that meet business' objectives

Job Role & Responsibilities

  • Project planning: take part in project planning to provide the right business requirements that meet the business objectives & initiatives' goals / Lập kế hoạch dự án: tham gia lập kế hoạch dự án để cung cấp đúng yêu cầu kinh doanh đáp ứng mục tiêu kinh doanh & mục tiêu của sáng kiến
  • Collaborate with stakeholders and crossfunctional work with different business units to develop the business requirements and ensure effective implementation.
  • Conduct research/ surveys to understand endusers' insight related to their needs & experience regarding a function/ platform to be built.
  • Conduct usability testing to ensure the UI UX is userfriendly and also meet with the requirement of business.
  • Conduct analysis & work closely with the technical team to define the appropriate digital solution for solving business problems/opportunities.
  • Understand business processes to revise, enhance or review & preapprove related documents, process diagrams and wireframes conducted by IT.
  • Be responsible for the deliverables of those business requirements to meet business expectation & timeline.
  • Support in managing project plan which includes business requirements, design specifications and obtain the approvals.
  • Project delivery: take part in project management tasks according to the approved plan / Giao dự án: tham gia các công việc quản lý dự án theo kế hoạch được duyệt
  • Take lead in project administration tasks as assigned to keep the project moving forward i.e. setup meeting, do meeting minutes and follow up with action items, etc.
  • Coordinate with IT & all other related stakeholders for provision of comprehensive project documentation, project delivery plan, cost estimation, testing & issue management, requirement cascading through the development life cycle.
  • Assists in enforcement of project deadlines and schedules, project monitoring & reporting.
  • Change management activities: support in executing communications and change management activities for users / Hoạt động quản lý thay đổi: hỗ trợ thực hiện các hoạt động truyền thông và quản lý thay đổi cho người dùng
  • Provide product's properties, unique selling points and how to use guideline to Digital Product Marketing team to ensure communication activities and training courses together with stakeholders are effective implementation
  • Receive inquiries and feedbacks from users to have better upgrades or enhancement.
  • Conduct surveys/ interviews to understand users' insights and initiate relevant enhancements/ new functions to improve endusers' experience.
  • Monitor the performances of platforms/ functions to provide a suitable plan to improve digital matrix such as MAU, adoption rate, retention rate, etc.


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