Head of Training Effectiveness

2 weeks ago

Hanoi, Hanoi, Vietnam Prudential plc Full time
Head of Training Effectiveness

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Head of Training Effectiveness is a key position within the Sales Training Department, responsible for contributing to the Division's overall success by building and developing a system/ tool to monitor and track the effectiveness of training. This role is instrumental in transforming the Training and Development Division by driving learning transfer, deploying performance support, and tracking the results of training initiatives to ensure their effectiveness. The Head of Training Effectiveness works closely with the senior management team and key stakeholders to align training strategies with the Company's goals and objectives.

**Training Operation Excellence**:
Hoạt động đào tạo xuất sắc
- Develop and implement a training governance framework that ensures the alignment of training objectives, strategies and policies with the business goals and regulatory requirements.

Xây dựng và thực hiện khung quản trị đào tạo đảm bảo sự thống nhất của các mục tiêu, chiến lược và chính sách đào tạo với các mục tiêu kinh doanh và yêu cầu quy định.
- Establish and monitor the training process and procedure, as well as the controls and standards for the delivery of training programs and materials.

Thiết lập và giám sát quá trình và quy trình đào tạo, cũng như các biện pháp kiểm soát và chuẩn hóa cho việc cung cấp các chương trình và tài liệu đào tạo.
- Measure and report the outcomes and impact of training operation, quality assurance and projects on the agency performance and satisfaction.

Đo lường và báo cáo kết quả và tác động của hoạt động đào tạo, đảm bảo chất lượng và các dự án đối với hiệu suất và sự hài lòng của cơ quan
- Process Automation to shorten TAT

Tự động hóa quy trình để cải thiện TAT
- Work closely with the regulators (VIDI), Legal and Compliance teams to understand the regulatory requirements and to ensure all training activities that meet those requirements.

Làm việc chặt chẽ với các cơ quan quản lý (VIDI), các Bộ phận Pháp lý và Tuân thủ để hiểu các yêu cầu quy định và đảm bảo tất cả các hoạt động đào tạo đều đáp ứng các yêu cầu đó.

**Training Quality Assurance**:
Đảm bảo chất lượng đào tạo
- Conduct field checks to evaluate the quality of services delivery in terms of trainer's capabilities, training programs and standard procedure.

Thực hiện kiểm tra thực địa để đánh giá chất lượng triển khai về năng lực của giảng viên, chương trình đào tạo và quy trình tiêu chuẩn.
- Identify gaps and areas for improvement in the training operation and quality assurance and propose solutions and action plans.

Xác định các thiếu sót và khía cạnh cần cải thiện trong hoạt động đào tạo và đảm bảo chất lượng và đề xuất các giải pháp, kế hoạch hành động.
- Provide proper mentorship to uplift trainers' skill.

Đưa ra cố vấn thích hợp để nâng cao kỹ năng của giảng viên.

**Training Initiatives Implementation**:
Triển khai dự án huấn luyện
- Manage and execute training projects that aim to uplift the agency capability and/or engagement, such as new product launches, digital transformation initiatives, recognition events, etc.

Quản lý và thực hiện các dự án đào tạo nhằm nâng cao năng lực và/ hoặc sự cam kết, chẳng hạn như ra mắt sản phẩm mới, sáng kiến chuyển đổi kỹ thuật số, sự kiện vinh danh, v.v.
- Collaborate with internal and external stakeholders to ensure the smooth and effective implementation of training projects.

Phối hợp với các bên liên quan nội bộ và bên ngoài để đảm bảo thực hiện suôn sẻ và hiệu quả các dự án đào tạo.
- Initiate and monitor new projects to improve the performance of agents, agency leaders, and trainers, and ensure alignment with the company's overall strategy.

Đề xuất và triển khai, giám sát các dự án mới để cải thiện hiệu suất của đại lý, quản lý đại lý và giảng viên, và đảm bảo phù hợp với chiến lược tổng thể của Khối.

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