Ielts Country Operations Manager

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam IDP Education Ltd Full time

POSITION PURPOSE

RESPONSIBILITIES

_Operations Management_

  • Provide operational plan to support all test centres in Vietnam to achieve targets, and drive sharing and implementation of best practices between

IDP:
IELTS and test centres within the country

  • Manage the operations of all test centres which include pretest, during the test and post test; maximize team productivity
  • Responsible for human resource management of IELTS casual labour which including recruitment and faciliate training examiners and invigilators for IELTS tests.
  • Manage the delivery of approved projects on time, within budget and in accordance with annual plans and targets
  • Assist Head of IELTS and BD team to identify and implement new business opportunities to grow test volume from operation side
  • Provide accurately forecast and budget management to support for business growth

_ Quality & Compliance _

  • Independently perform audits on the IELTS test centre as scheduled and provide documented feedback and reports
  • Ensure all centres and offsite testing operations are managed within the IELTS operating procedures
  • Ensure adherence to all IELTS manuals, processes & policies, including test day processes
  • Ensure adherence to PSN (Professional Support Network) policy and procedure of all Examiner Trainers and Examiners
  • Assist with the development and implementation of IELTS policies
  • Risk management/ security to ensure centres compliance with security policy and procedures
  • Keeping Regional & IA teams informed on test day incidents & malpractices

_ Leadership_

  • Provide supervision, guidance and support to Test Day Supervisor, IELTS Admin staff and casual staff on their daily tasks
  • Lead by example, setting focus and performance expectations, providing training and development where appropriate, and effectively managing underperformers through appropriate IELTS/IDP processes
  • Leading collaboration, enhance productivity of the team, creating healthy and enegertic working enviroment

_ Enhancing customer experience _

  • Build customer process; provide training and supervision to operation team to ensure high level of customer service across test centers
  • Build materials to support customer experience from pretest; test date to post test and feedback system to monitor customer satisfaction

_ Business Acumen_

  • Manage the Test Centre's operations Direct Costs and offsite testing locations and ensure that they are in line with the budget allocated.

WHAT WE'RE LOOKING FOR

Essential requirements

  • Graduate degree in business administration, economics, finance, or other related fields.
-
A minimum of 8 years' experience in operation management, at least 5 years in managers position.

(background in international schools/universities operations, or banking/logistic operations is a big advantage)
:

  • Ability to plan, organise, prioritise and execute multiple tasks within set objectives in a timely and professional manner
  • Strong analytical, organisational skills; problemsolving skills
  • Excellent understanding of business principles with proven records
  • Excellent communication and presentation skills in both English and Vietnamese.
  • High level interpersonal skills.
  • Customer focused, with a passion for providing outstanding service.
  • Demonstrated ability to make decisions and act with integrity.
  • Interest in/ experience of international education and/ or testing services
  • Able to work on Saturday and be flexible with work schedule

Desirable requirements

  • Previous IELTS knowledge highly desirable.
  • University qualifications or equivalent industry experience

WORKING AT IDP

  • Attractive package with 13th month salary and annual bonus
  • English Training scholarship for staff and family members at ACET.
  • 15 workingdays recreation leave, 10 days sick leave.
  • Annual medical examination.
  • Outing Trip.
  • Other benefits according to IDP's policy.


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