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Customer Service
3 weeks ago
Mô tả công việc:
(Mức lương:
Thỏa thuận)
1- Supervise the ORDER processing performance (below details) of team members
- Receive customers' orders from Sale team and/or from customers directly, then create Sale Orders (SO) in SAP.
- Sort entered orders; make changes or cancel orders/backorders when required.
- Manage inventory by checking inout cargo flow in the warehouse, making a transfer to fulfil stock in own cross docking warehouse in time.
- Manage daily invoices and current systems applied in the company.
- Coordinate with the internal teams (Sale/Commercial/Warehouse/Finance) to proceed smoothly the whole process of a Sales Order.
- Ensure good performance on Order Desk function related ontime SO creation, SO accuracy, Customer satisfaction, etc
- Actively call customers to propose new products and/or specials and products offerings thereby promoting incremental sales.
- Respond to inbound customer inquiries for information or customers' complaints such as ship dates or other questions and coordinate with other internal teams to handle until it is solved.
- Prepare order desk SOPs and other admin tasks for further improvement in order processes.
- Perform sale report/ operation project as requested by management team.
- Performs all other essential jobs related duties as required.
Chức vụ:
Trưởng nhóm/Trưởng phòng
Hình thức làm việc:
Toàn thời gian
Quyền lợi được hưởng:
- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Chế độ thưởng
- Chăm sóc sức khỏe
- Tăng lương
- Công tác phí
- Nghỉ phép năm
- CLB thể thao
Yêu cầu bằng cấp (tối thiểu): Cao Đẳng
Yêu cầu công việc:
- College graduate in related majors.
- At least 5years workinginCustomer service, Warehouse operations or similar position.
- Preferably a good working knowledge and understanding of SAP system.
- Selfimprovement, teamwork, coordination and working dependently and under high pressure.
- Detail and result oriented.
- Ability to speak and write basic English and have good computer skills.
- Effective communication and interpersonal skills.
- Working time from Monday to Saturday morning.
Yêu cầu giới tính:
Nam/Nữ
Ngành nghề:
Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng
Cao Đẳng
Không yêu cầu
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