Servicenow Expert

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam SMARTOSC Full time

Responsible for implementing and managing our IT process management tool including customization & configuration in support of service owners, process managers, and workflow automation requirements.


  • Responsible for implementing and managing a continuous improvement process.
  • Coordinates with process owners to regularly review and assess current performance levels and develop metrics for process and service delivery improvements.
  • Responsible for developing and producing monthly, quarterly, and yearly IT process management key performance indicator (KPI) reports.
  • Responsible for developing and maintaining an operational support training course for department staff providing education on the IT processes used by the organization.
  • Help develop longrange plans to ensure effective business operations in responding to evolving customer requirements, trends/developments in the industry, and other relevant influences.

Requirements:

  • 3+ years' relevant experience in an IT environment, including some experience in managing staff, and planning and managing business and operational performance.
  • Experienced working with ServiceNow products as GRC, ESG, ITSM and Integration with 3rd party tool
  • Thorough knowledge and understanding of IT operations and processes with experience in ITIL and other IT service management frameworks.
  • Experienced working with ServiceNow products as GRC, ESG, ITSM.
  • Ability to communicate effectively both orally and in writing with technical teams and other coworkers, work to schedules, and adapt easily to changing priorities and business needs.
  • Experience with annual business and resource planning, resource allocation, and budget management. Excellent customer service, and client management skills.
  • Deep understanding of Incident, Problem, Service and Change Management (ITIL Certification/Training is preferred).
  • Understanding of business requirements gathering

Benefits:

  • Attractive salary package, up to 3000$
  • Salary review twice a year
  • Flexible working hour (between 7:30am 7:30pm on staff's preference)
  • Premium health care up to $3,000/year
  • Working in One of the largest Ecommerce Agencies in South East Asia
  • Professional English environment
  • Free English, Japanese and professional training packages
  • Firm's Certified Qualifications Sponsorship for career development
  • Annual company trip inside or outside Vietnam
  • Other fun activities: happy hour, quarterly team building, football club, yoga club, swimming club, charity activities, etc.
  • Free entertainment parties: Birthday party, Anniversary party, Sumup Party, Year-End Party, etc.

  • Servicenow Engineer

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam CODE LEAP Full time

    YOUR NEW ROLE CODE LEAP:With our expert teams set up across two continents, CODE LEAP provides innovative software solutions for venture-backed startups and leading enterprise businesses alike in Germany. Our core teams in Berlin and Frankfurt (Germany) and Ho Chi Minh City (Vietnam) work hand-in-hand to develop state-of-the-art solutions of the highest...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam VNG Full time

    VNG Solutions is a subsidiary of VNG Corporation, a reputable Vietnamese provider of IT services and technology on a global scale. With its key markets in the Middle East, the US, and Europe, VNG Solutions's headquarters in Vietnam is dedicated to providing enterprise-level services and empowering customers and society to advance decisively into the digital...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam công ty cổ phần vng Full time

    VNG Solutions is a subsidiary of VNG Corporation, a reputable Vietnamese provider of IT services and technology on a global scale. With its key markets in the Middle East, the US, and Europe, VNG Solutions&039;s headquarters in Vietnam is dedicated to providing enterprise- level services and empowering customers and society to advance decisively into the...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Orient Software Full time

    Attractive benefits:We are expanding bussiness and people to meet our clients' demands. You are warmly welcomed to join our team, where you got attractive benefits to support your daily performance.OUR BENEFITSYou'll have a rewarding career:We believe success should be rewarded and we believe there is always room to grow.When you join Orient, you begin a...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty TNHH Adnovum Việt Nam Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)In your daily work, you will Providing 1st level IT support Initial analysis of request/incident and resolution of simple or standard requests, replying to questions and recommending/implementing workarounds Logs incidents and service requests and maintains relevant records: Identifies and classifies...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty TNHH Adnovum Việt Nam Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) What you're going to doIn your daily work, you will Providing 1st level IT support Initial analysis of request/incident and resolution of simple or standard requests, replying to questions and recommending/implementing workarounds Logs incidents and service requests and maintains relevant...

  • Servicenow Expert

    4 weeks ago


    Ho Chi Minh City, Vietnam SMARTOSC Full time

    Responsible for implementing and managing our IT process management tool including customization & configuration in support of service owners, process managers, and workflow automation requirements. - Responsible for implementing and managing a continuous improvement process. - Coordinates with process owners to regularly review and assess current...

  • Servicenow Engineer

    7 days ago


    Ho Chi Minh City, Vietnam CODE LEAP Full time

    **YOUR NEW ROLE CODE LEAP**: With our expert teams set up across two continents, CODE LEAP provides innovative software solutions for venture-backed startups and leading enterprise businesses alike in Germany. Our core teams in Berlin and Frankfurt (Germany) and Ho Chi Minh City (Vietnam) work hand-in-hand to develop state-of-the-art solutions of the highest...

  • Servicenow Engineer

    4 weeks ago


    Ho Chi Minh City, Vietnam CODE LEAP Full time

    **Your Role**: With our expert teams set up across two continents, CODE LEAP provides innovative software solutions for venture-backed startups and leading enterprise businesses alike in Germany. Our core teams in Berlin and Frankfurt (Germany) and Ho Chi Minh City (Vietnam) work hand-in-hand to develop state-of-the-art solutions of the highest quality. We...


  • Ho Chi Minh City, Vietnam Techtronic Industries Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Service Desk Operations: - Handle escalated IT incidents and requests to ensure quick resolution. - Provide expert-level support and guidance to junior IT service desk staff. - Collaborate with other IT teams and departments to resolve complex issues. - ITSM Development & Management: - Develop,...


  • Ho Chi Minh City, Vietnam VNG Full time

    VNG Solutions is a subsidiary of VNG Corporation, a reputable Vietnamese provider of IT services and technology on a global scale. With its key markets in the Middle East, the US, and Europe, VNG Solutions's headquarters in Vietnam is dedicated to providing enterprise-level services and empowering customers and society to advance decisively into the digital...


  • Ho Chi Minh City, Vietnam công ty cổ phần vng Full time

    VNG Solutions is a subsidiary of VNG Corporation, a reputable Vietnamese provider of IT services and technology on a global scale. With its key markets in the Middle East, the US, and Europe, VNG Solutions&039;s headquarters in Vietnam is dedicated to providing enterprise - level services and empowering customers and society to advance decisively into the...


  • Ho Chi Minh City, Vietnam Công ty TNHH Adnovum Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) What you’re going to do In your daily work, you will - Providing 1st level IT support - Initial analysis of request/incident and resolution of simple or standard requests, replying to questions and recommending/implementing workarounds - Logs incidents and service requests and maintains relevant...


  • Ho Chi Minh City, Vietnam Orient Software Full time

    **Attractive benefits**: We are expanding bussiness and people to meet our clients' demands. You are warmly welcomed to join our team, where you got attractive benefits to support your daily performance. OUR BENEFITS **You’ll have a rewarding career**: We believe success should be rewarded and we believe there is always room to grow. When you join...


  • Ho Chi Minh City, Vietnam Medtronic Full time

    **Careers that Change Lives **We are a learning culture. An inventive and collaborative group. We are dedicated to making sure that every patient gets the best product — when they need it. We have strong ties to our local communities. Our vibrant employee communities respect and value individual experience and perspective as we aim to improve lives and the...