Sales Manager/ Telesales Manager

1 week ago


Ho Chi Minh City, Ho Chi Minh, Vietnam PERSOLKELLY Vietnam Full time
Open, dynamic and international working environment

  • Based in Hanoi or Ho Chi Minh
  • Competitive package up to 3000 USD Basic plus Bonus

1.

Job Purpose:


  • Managing the daily operation of the call center to meet sales KPI target and in line with the Company's objectives and strategies;
  • Managing teams of Sales and Sales support to meet target and quality.

2.

Duties/Responsibilities:


  • Create procedures/policies for the sales team to ensure target achievement;
  • Setting KPIs for team to reach the targets;
  • Create appropriate call scripts/sales promotions to attract customers for selling;
  • Analyzing sales data to improve processes and ensure resources are properly allocated, maximize efficiency and customer satisfaction;
  • Monitoring random calls to improve quality, minimize errors, and track operation performance;
  • Ensuring all relevant communications and data are updated and recorded;
  • Reviewing the performance of staff, identifying coaching needs and planning coaching sessions;
  • Handling the most complex customer complaints or inquiries;
  • Supporting subordinates to solve difficult issues and giving suitable direction;
  • Proposing staff changes in assigned areas, including the hiring, promotion, demotion, vacations, leaves of absence, and release of staff;
  • Evaluating staff on KPIs;
  • Preparing reports on sales daily;
  • Motivating and retaining staff;
  • Lead, management, and capacity management to meet KPI's target;
  • Build up sales team.

JOB SPECIFICATION

  • At least Bachelor's degree in business administration or any field;
  • At least 2 years of Sales management experience in Call Center;
  • English fluency;
  • Negotiation, presentation, and communication skills;
  • Fast action, Dynamic & professional manners;
  • Strong leadership skills;
  • Motivation and Coaching Skills;
  • Analysis skill;
  • Pressure management;
  • Time management;
  • Be familiar with startup environment and good reporting skills are preferred
585007
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