Senior Servicenow Sam Pro Consultant

2 weeks ago

Hanoi, Hanoi, Vietnam LG6 Full time

Responsibilities:

Registers and/or ensures registration of new Software Assets / Configuration Items (CIs)

Maintains proper relationships as defined in the agreed SAM-Pro Models; this includes (but is not limited to) people, IT components, and contracts

Assist in the Software Audits/True-ups planned and unplanned in the Audit Schedule to ensure accuracy - via physical or auto-scans proactively identifying discrepancies and driving same to closure to maintain accuracy of the CMDB and enforce SACM / Change Management process and policies

Assists in conducting Quality Assurance over SAM process and policies

Assisting in SAM Service Level Agreement reporting, both operational and ad-hoc reports as required and agreed

Follows and champions SACM process & technology standards

Works closely within SACM / Change Managers to ensure that CI changes / updates are reflected in the CMDB in a timely manner

Provides SAM experience leadership including training, mentoring & staff augmentation


Builds customer relationships by delivering above client expectations on assigned deliverables and accountable for proactively identifying & winning add on work and identifying cross sales leads.

Stays current on ServiceNow products and applicable integrated technologies related to SACM and SAM

Required:

Skills required

SAM Specific Experience:
Sam Team building (diversity and assignments)

ServiceNow SAM Pro experience

Evaluating accuracy of SAM Pro calculations in a virtualized environment

Evaluating accuracy of SAM Pro calculations in a decision tree - branched license metric

Reporting in SAM Pro

Dashboards in SAM Pro

Contract Analysis (major vendors (Microsoft, IBM, Oracle, SAP, Adobe):
Converting purchases to entitlements

Interpreting Major vendor Enterprise agreements for resulting entitlements and options in licensing and usage

SAM Principles:
Direct work with a major tool (Flexera, SNOW, ServiceNow, BMC, Aspera, etc.)

Software Normalization as it relates to Software Models & Installations in ServiceNow

Discovery to Usage metric conversion familiarity:
Principles of complex analysis (virtualization effects on usage calculation)

Decision tree's for calculation of demand

Optimization Principles to reduce cost aim/or minimize audit claims

Knowledge of common targets of audit for Vendor retrieval of claims

Audit Defense

Strategies for deriving knowledge of upcoming audit and/or true-up targets

Understanding of how Business processes are supported by technology

Experience in hardware asset management

Experience in using asset/configuration management databases

Able to write reports, conduct meetings and perform investigative work

Experienced in the use of SLAs/KPIs to track trends and identify problems before they occur

Good understanding of Service Asset Financials

CI Automated Discovery Experience

Certifications required

ITIL certified (Foundation v3 or v4)

ServiceNow:
Software Asset Management Fundamentals

ServiceNow Certified System Administrator

SAM-Professional module:
Certified Implementer

ServiceNow Certifications nice to have:
CIS in at least one module

About us:

- _5 working days /week with flexible working time and no overtime;_
- _Annual luxury Kick-off vacation;_
- _International, professional, creative working environment and talented teams_
- _Onsite opportunities in Canada;_
- _100% official salary during the probation period, 13th-month salary, annual salary raise;_
- _12 days of annual leave and 2 days of company holidays (New Year's eve 31/12, Juneteenth day 18/6, Work Anniversary)_
- _Up to 03 extra paid-leave days per year_
- _Social, Health, and Unemployed Insurance are based on 100% Gross salary and fully paid by Company;_
- _Extra bonus for special occasion (Birthday, Labor Day, National Day, Solar New year, Lunar New Year);_

Job Types:
Full-time, Permanent

Salary:
Up to 35,000,000₫ per month

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