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Operation Engineer

3 months ago

Ho Chi Minh City, Ho Chi Minh, Vietnam TechX Corporation Full time

Company Overview:


TechX is a trailblazer in cloud computing and data analytics, specializing in empowering businesses within the banking, financial services, and enterprise sectors.

Our flagship product, XData, redefines data analytics by providing advanced insights and innovative solutions that drive meaningful outcomes.

We are committed to driving innovation, excellence, and sustainable growth in all sectors we operate in, putting our customers first.


Description:

We are seeking a highly motivated Operations Engineer to join our growing team.

In this role, you will be responsible for providing first-line support, troubleshooting incidents, and collaborating with internal teams to ensure optimal service delivery for our clients.


Key Responsibilities:

  • Act as the first point of contact for handling service requests and incidents.
  • Analyze alerts and incidents, diagnose root causes, and initiate troubleshooting procedures.
  • Collaborate with Solution Architects, Cloud Engineers, and DevOps Engineers to resolve complex technical issues.
  • Proactively monitor system performance and prepare Service Level Agreement (SLA) reports.
  • Partner with the Client Success team to generate cost usage reports and identify costoptimization opportunities.
  • Develop and implement automated solutions for alerts and notifications to meet SLA response targets.
  • Work collaboratively with the team to identify areas for improvement and implement solutions to enhance response and resolution SLAs.

Key Requirements:

  • Minimum of 2+ years of experience in a technical support or operations role.
  • Strong understanding of IT infrastructure and cloud platforms (AWS, Azure, GCP preferred).
  • Excellent analytical and problemsolving skills with a focus on rootcause analysis.
  • Effective communication and collaboration skills to work seamlessly with internal and external stakeholders.
  • Ability to prioritize tasks, manage sultiple deadlines, and work effectively in a fastpaced environment.
  • Experience with scripting or automation tools is a plus.

What We Offer:

-
Innovative Environment: A dynamic and collaborative work environment where innovation is encouraged.
-
Professional Growth: Opportunities for professional growth and development through continuous learning and exposure to cutting-edge technologies.
-
Competitive Package: Competitive salary and benefits package
-
Impactful Work: The chance to work on cutting-edge projects with industry-leading clients, making a tangible impact on their business success.

Join Our Team


If you are ready to make an impact and drive meaningful outcomes, we invite you to join us on this exciting journey.