Ielts Customer Service Officer

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam IDP Education Ltd Full time
Instruct and register IELTS test takers from different sources.

  • Handle other testrelated requests from test takers when needed.
  • Crosssell relevant IDP services where appropriate.
  • Process all and handle relevant first level feedback and comments in a timely and professional manner.
  • Process other relevant administrative procedures (payment confirmation, test fee refund, additional results, etc.).
  • Make sure that information brochures/ leaflets are available on all information at all the time for customers.
  • Maintain filing system of IELTS materials and ensure tight security is upheld at each touchpoint.
  • Support other backoffice tasks when needed
  • Assistance in other matters pertaining to IELTS and other examinations administration.

Job Requirement:

  • Have around 1 year of experience working in a customer service/sales environment, preferably in the services industry.
  • Good communication skills (in both Vietnamese and English)
  • Integrity being honest, confidential and ethical.
  • Attention to detail being careful about detail and thorough in completing tasks.
  • Dependability being reliable, responsible, multitask, and handle tasks under high pressure.
  • Cooperation being pleasant with others on the job and displaying a goodnatured, cooperative attitude.
  • Concern for Others teamwork, being sensitive to other's feelings, understanding and helpful on the job.

Benefits:

  • Good chance to study and develop career path stably
  • Opportunities to be trained in the professional environment to maximize your potential
  • 15 workingdays recreation leave, 10 days sick leave.
  • Other benefits according to IDP's policy.

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