IT Customer Services Officer

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam RMIT University Full time

Overview:

  • Job Posting Content
  • RMIT Vietnam
- , an entity of RMIT University, has campuses in Ho Chi Minh City and Hanoi 2001. We provide internationally recognised, high-quality, education and professional training for students, clients and the community, and assist in the development of human resources capability in Vietnam and the region by hosting students from Australia and many other countries.
  • Your role
  • Key accountabilities
  • Handle assigned tickets from first line support.
  • Coordinate the repair of minor problems with printers, computers and software on daily operating basis.
  • Update detailed information of tickets into the ticketing system.
  • Report major problems to IT Customer Services Manager.
  • Perform regular proactive checks of desktops, printers, telephones and other IT devices as instructed by IT Customer Services Manager.
  • Provide out of hours support as required by being available through mobile phone access afterhours.
  • Any other duties as directed by IT Customer Services Manager.
  • Key selection criteria
  • At least 4 years' experience in similar roles.
  • Demonstrated indept experience in IT support.
  • Welldeveloped interpersonal skills.
  • Ability to display appropriate behaviours in line with the position, as per the RMIT Behavioural Capability Framework (Connectedness, Commitment to Excellence
  • Improve and Simplify; Imagination and Innovation; Impact; Inclusion; Agility).
  • English Proficiency
  • The minimum requirement is IELTS with a score of at least 5.5 or 150 in Linguaskills.
  • Benefits
  • Competitive VND salary (plus allowances) starting from VND16,820,000 depending on proven track record in meeting all the key selection criteria.
  • 13th month Tet bonus + private medical insurance (for you and your dependents) + annual health check.
  • 20 days annual leave plus 5 days paid leave Xmas closure, plus public holidays and paid sick leave.
  • Free use of onsite gym.
  • Library on campus and online access to RMIT Australia online library

Applications Close:
15 thg pm

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture.

We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community.

As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.



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