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Solution Implementation Specialist

3 months ago

Hanoi, Hanoi, Vietnam ICONIC Co,.Ltd. Full time

Job description:

  • Take a solution products responsibility (maybe crossfunctional, crossorganization, crossservice, involving 3rd parties) to takeover solution delivery to the customer.
  • Responsible to implement (install, configure, troubleshoot, support) complex/custom solutions as part of the Professional Services processes.
  • Participates in technical discovery, kickoff meetings with customers.
  • Manage and deploy POC to customer, responsible for managing quality, delivery time, cost of project and leading them to success.
  • Solutions documentation completed in full, with formal testing, signoff and handover capability enabled.
  • Manage risk during implementation and ongoing operations.
  • Drive strategies to minimize calls and improve response time, resolution time of software problems.
  • Performs other duties as assigned.

Job requirements:

- _Position Knowledge and Capabilities_

  • A detailed technical and customerrelevant understanding of all provided solutions.
  • Strong customer management skills.
  • Manage and deliver projects on schedule, with a high level of customer satisfaction.
  • Continuously develop and maintain excellent skills within the business solutions domain in FBVN.
  • Strong communication skills spoken, written.
  • Strong analytical and problemsolving skills.
  • English fluently spoken, listening, and written.
- _Professional Experience_

  • Min 2 years of experience in Enterprise IT environment.
  • Experience in working as pre/postsales roleis preferred.
  • Knowledge of general computer network, Operating Systems.
- _Nice to

Have Experience:
_

  • Utilizing strong scripting skills in wellknown languages or similar scripting skills.
- _Education/Academic Qualifications_

  • Bachelor's degree in Computer Science, or a related field, or equivalent experience.
  • Relevant technology certifications.
-
Benefit:

  • Yearend bonus, 13th month salary,.
  • Annual salary increase.
  • Full payment of social insurance, health insurance, unemployment insurance...
  • Company trip, Year End Party.
  • Annual health checkup.
  • Other benefits according to policy of the Company.
  • Opportunities for promotion and development.

Job workplaces:

  • Hà Nội
  • Việt Nam

Job level:

  • Nhân viên

Job industry:

  • Thiết kế quy trình & Sản xuất