Service Programs Development Manager

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam AIG Full time
Who we are

American International Group, Inc. (AIG) is a leading global insurance organization.

Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions.

These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property-casualty networks. General Insurance offers a broad range of products to customers through a diversified, multi-channel distribution network.

Your contribution at AIG

As a Leader, you are respected for your deep technical expertise and/or ability to oversee programs and processes.

You balance the needs of multiple stakeholders, making sound decisions using data, analysis, experience, and judgment, along with a risk mindset.

Ultimately, you take ownership for key outcomes.

About the role:

Key Responsibilities:

  • Manage Profitability and Growth
  • Seek dynamic growth by exploiting new business opportunities across the range of EW and PLUS+ products in a mixture of embedded and standalone opportunities. Primary focus on Vietnam with overview of Philippines and Indonesia inc for multicountry clients.
  • Identify and develop product distribution channels, both direct and intermediated.
  • Build relationships with key brokers and partners to optimize business acquisition. Make independent calls to key producers/clients.
  • Create performance reporting of each program to monitor both production and profitability. Review monthly with Regional WSP Head.
  • Identify and implement corrective actions for underperforming accounts which are adversely affecting the efficiency or profitability of the program.
  • Underwrite New and Renewal Business
  • Underwrite or prepare for referral of larger new and renewal quotes, which exceed local authority.
  • Manage submissions for new/renewal business.
  • Work with the actuarial team to verify the product, proposed premium rates, P&L assumptions, and similar items are correct.
  • Product Development, Policy Form Filings, Rate Filings
  • Prepare the Business Case for Product Development Committee for new programs and updates as required.
  • Propose updates to coverage and terms & conditions. Regional WSP Head approval is required for changes.
  • Review the portfolio of products at least once per year for those that should be discontinued or merged with other products.
  • Monitor, Develop & Implement Administrative Systems
  • Act as the key relationship manager for all Vietnam WSP programs, resolve all program operational and administrative issues and devise solutions to optimize processes.
  • Ensure each new program is correctly coded and booked. Ensure cash is received and outstanding renewals, delinquent reporting accounts, and other administrative issues are resolved.
  • Miscellaneous
  • Respond in a timely manner to questions from all stakeholders.
  • Monitor the market and competitor activity and any emerging trends which provide an opportunity we may wish to exploit.
  • Train clients and distributors upon request.
  • Along with the Regional WSP Manager, review and help set O&S priorities for necessary WSP Systems and other projects.
  • Other duties as may be assigned by Regional WSP Head.

What we're looking for:

Key Capabilities:

  • Deep technical understanding of the respective product line and ability to recognize market opportunities
  • Effective interpersonal and communication skills.

Key Experience:

  • University graduate plus 5 years of relevant working experience
LI-AIG

A look at our Benefits


We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing.

We provide a variety of leaves for personal, health, family and military needs.

For example, our "Giving Back" program allows you to take up to 24 hours a year to volunteer in your community.

Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.


We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers.

We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its polic

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