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Vietnamese Customer Support Associate

3 months ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Sportserve Full time
In 2019, Sportion, an AsianLogic company, was founded in Athens, Greece as a global B2B GameTech service provider. Due to our continued growth and success, we have established new offices in Belgrade, Serbia, and Yerevan, Armenia. Increasing our workforce to over 200 talented individuals across all our locations.


We work with our partners to design, build and scale solutions, with a specific focus on time-to-market and product quality, whilst being performance-driven in delivering bespoke and tailor-made approaches to best suit the requirements of our clients.


What you'll be getting up to:

  • Guarantees an unparalleled customer service experience and preserves the image of the company since they are the first line of communication with the customers.
  • Can provide a commercial approach to the customer with outstanding capability to present promotions and brand information that aims for conversions and brand turnover.
  • Meets or exceeds KPI targets on effectiveness and efficiency.
  • Provides quality and accurate service.
  • Escalates issues to specific superior/s.
  • Follows instructions of immediate superior.
  • Gives feedback and suggestions to immediate superiors for issues and procedures.
  • Coordinates well with other CS, superiors, and colleagues from other departments.
  • Responsible and has the initiative to take part in the department's growth and development.
  • Provides answers and solutions to customers in a professional manner.
  • Flexible in shifting schedules.
  • Demonstrates extensive knowledge of products and system tools.
  • Strictly follows internal department procedures and complies with companywide rules and policies.

Requirements:

  • A college graduate.
  • Preferably with customer service experience.
  • Has good communication skills
  • Display excellent problemsolving and people skills.
  • Must be independent, selfmotivated, show initiative, and has a strong sense of
ownership/responsibility.

  • Supportive of company goals and objectives, deliver departmental/team results and key objectives.
  • Display willingness to learn/fast learner.

Diversity & Inclusion statement
We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of Equality isn't just the right thing to do, it's also the smart thing.