Operations Specialist
2 weeks ago
Date Posted:
- 8/31/2023
Job Function:
- Operations
Location:
- Hanoi
- VNM
Offered Salary:
- Competitive
- Iron Systems is an innovative, customerfocused provider of custombuilt computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services.
Job Title:
Operations Specialist
Location:
Hanoi Vietnam
Skills Required:
- 2+ years of relevant experience
- University graduate or higher qualification
- Good communication and presentations skills
- Reasoned thinking and Time Management
- Customer centric behavior
- Flexible to work in shifts
- Languages: English; Local language based on SAP S
- Tool: Microsoft 36
- Mandatory; SAP
- Required.
Roles and Responsibilities:
- Supports orders sold and delivered in the same country and for a single geography.
- Handles the EndtoEnd Quote to Cash processes.
- Receives Sales/Partner requests and analyze the request before assigning.
- Transform Sales/Partner request into clear and complete instructions.
- Check if any information missing and wrong conflicting information, clarification with Sales/partners to ensures that all approvals, authorizations, and terms and conditions are included with the request.
- Must ensure linkage with Credit analyst and confirms credit check.
- Obtain quotation from multiple vendors, follow order acceptance process and perform quality checks
- Ensure upcoming renewals for the accounts are ready and available for Sales within timelines legal periods.
- Escalation handling, manage interactions with Sales in a way that maximizes customer satisfaction and communicate appropriately with other functions.
- Maintain data quality of the accounts with updated information
- Work with Credit and collection team and sales to ensure the disputes are resolved and customer pays the invoice
- Backlog and slippage report management
- Premigration report and preworkflow checks
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