Operations Specialist

2 weeks ago


Hanoi, Hanoi, Vietnam Iron Systems Full time

Date Posted:

  • 8/31/2023

Job Function:

  • Operations

Location:

  • Hanoi
  • VNM

Offered Salary:

  • Competitive
  • Iron Systems is an innovative, customerfocused provider of custombuilt computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services.

Job Title:
Operations Specialist


Location:
Hanoi Vietnam


Skills Required:

  • 2+ years of relevant experience
  • University graduate or higher qualification
  • Good communication and presentations skills
  • Reasoned thinking and Time Management
  • Customer centric behavior
  • Flexible to work in shifts
  • Languages: English; Local language based on SAP S
  • Tool: Microsoft 36
  • Mandatory; SAP
  • Required.

Roles and Responsibilities:

  • Supports orders sold and delivered in the same country and for a single geography.
  • Handles the EndtoEnd Quote to Cash processes.
  • Receives Sales/Partner requests and analyze the request before assigning.
  • Transform Sales/Partner request into clear and complete instructions.
  • Check if any information missing and wrong conflicting information, clarification with Sales/partners to ensures that all approvals, authorizations, and terms and conditions are included with the request.
  • Must ensure linkage with Credit analyst and confirms credit check.
  • Obtain quotation from multiple vendors, follow order acceptance process and perform quality checks
  • Ensure upcoming renewals for the accounts are ready and available for Sales within timelines legal periods.
  • Escalation handling, manage interactions with Sales in a way that maximizes customer satisfaction and communicate appropriately with other functions.
  • Maintain data quality of the accounts with updated information
  • Work with Credit and collection team and sales to ensure the disputes are resolved and customer pays the invoice
  • Backlog and slippage report management
  • Premigration report and preworkflow checks


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