Customer Support Officer

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Wall Street English Full time

Mô tả công việc:

(Mức lương: - 8 triệu VNĐ)
Customer support

  • Manage large amounts of inbound and outbound calls in a timely manner of VIP Flexi center's students.
  • Ensure your students are happy when they make inquiries
  • Follow communication "scripts" when handling different topics
  • Addressing customer grievances and concerns related to Flexi courses' technical promptly and effectively.
  • Maintaining records of customer interactions and transactions with accuracy.
  • Collaborating with other departments to provide solutions related to Flexi courses' technical for customers
  • Identifying and escalating issues that require additional attention.
  • Following up with customers to ensure satisfaction and resolving any remaining issues.
  • Staying uptodate on company products, policies, and procedures.
  • Providing feedback to management on customer trends and issues.
  • Inputting follow up comments related to students on Core Course Dashboard
  • Sending updates related to the Flexi course technical requirements from Wall Street International.
Booking & Schedule Optimization

  • Work closely with Coaches in other centers to book all classes and appointments for your assigned students if they buy Flexi Social club.
  • Make sure the students attend classes by following country standard procedure
General Admin

  • Receive, deliver and manage materials such as gifts, books, stock etc. at the center
  • Order, receive and manage general purchases for the center such as refreshments, stationery etc.
  • Timesheet checking and submit to C&B for Sales team in center.
  • Receiving, sorting, distributing and dispatching daily mail

Chức vụ:
Nhân viên/Chuyên viên

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

  • Laptop
  • Chế độ bảo hiểm
  • Du Lịch
  • Phụ cấp
- Đồng phục

  • Chế độ thưởng
  • Chăm sóc sức khỏe
- Đào tạo

  • Tăng lương
  • Công tác phí
  • Nghỉ phép năm

Yêu cầu bằng cấp (tối thiểu): Cao Đẳng

Yêu cầu công việc:

Yêu Cầu Công Việc

  • Previous experience in a customer support role
  • Track record of overachieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities and manage time effectively
  • Building relationships based on trust with other functions

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
Chăm Sóc Khách Hàng,CNTT - Phần Cứng,IT Support

Cao Đẳng
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