Application Support Intern

1 week ago


Ho Chi Minh City, Ho Chi Minh, Vietnam ITL Full time

LOGISTICS TECHUB COMPANY LIMITED (ITL SUB)
(Web:
LOGTECHUB)

Requirements:

  • Serve as the primary support contact for both internal and external users of the systems (FMS, TMS, WMS,) liaising with the development team as necessary.
  • Act as the first point of contact for customer inquiries via ticket system and groups chat.
  • Manage, assign, and monitor the Troubleshoot and resolve the system issues (FMS, TMS, WMS,), ensuring closure of each issue according to the support process.
  • Work directly with the software development team to understand the product and how it operates.
  • Support tasks related to Application and Customer Support with advise of Manager
  • Receive feedback on system problems from customers and users.
  • Other documents/ tasks as request.

Qualifications

  • Knowledge in SQL is preferable
  • Knowledge of Logistics industry is an advantage.
  • Experience in Help Desk support or Customer Services is an advantage.
  • Third or fourthyear students majoring in Technology
  • Logistics and Supply Chain Management
  • Economics; Foreign Trade University, University of Economics and related universities (priority given to those who have completed the program).
  • Fulltime availability preferred.
  • Excellent communication skills with a customerfocused approach.
  • Proficient in using of MS Office, English: Ability to communication
  • A fast learner, proactive, ability to multitask and work independently under high pressure
  • Commit to working for at least 4 months
  • Have personal computer

Benefits

  • Youthful and dynamic environment.
  • Internship support available.
  • Opportunity for exposure, training, and familiarity with Technology
  • Logistics
  • Economics field.
  • Monthly allowance of 3,000,000 VND and transportation subsidy for those meeting 100 hours/month requirement.

Time:
Monday to Friday (8:00-17:30)

Location:
Truong Son, Tan Binh, HCM

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