software helpdesk

Job Duties and Responsibilities 2.1 Helpdesk & Incident Handling Receive, classify, and resolve L1/L2 tickets in the Support System (GLPI) in accordance with the Support System Guideline. Acknowledge and respond to tickets within the defined SLA (High ≤ 15 minutes / Medium ≤ 30 minutes / Low ≤ 60 minutes). Correctly distinguish between Requests and...

Description1. Technical Support & TroubleshootingBe the first point of contact to troubleshoot hardware, software, network, and printer issues for local and remote employees.Set up, configure, and install operating systems (macOS, Windows, Linux) and productivity tools (Google Workspace, Slack, VPN, Microsoft 365 …).Ensure all support tickets/requests are...

Location: Ho Chi Minh City Team: Human Resources Report to: Human Resources Manager ABOUT ELSA: At ELSA, our vision is to help over 1.5 billion language learners around the world as a leader in teaching real-time, conversational English. We are here to celebrate and empower every individual on the global stage to build confidence, be understood, and help...

MÔ TẢ CÔNG VIỆC  Xử lý sự cố, chẩn đoán, giải quyết các vấn đề liên quan đến người dùng (End-user). Cài đặt máy tính cấp cho nhân viên mới (Hệ điều hành, email, máy in, scan, software…). Khắc phục các lỗi ứng dụng liên quan người dùng cuối (MS Office, AutoCAD, Adobe,…). Khắc...

**CMC Global** là một thành viên của Tập đoàn CMC với khát vọng đưa các sản phẩm, giải pháp và dịch vụ CNTT của Việt Nam ra thị trường quốc tế. Được thành lập vào tháng 3 năm 2017 như một bước đi chiến lược của Tập đoàn để vươn ra toàn cầu, chúng tôi tự hào là công ty...

## **Top 3 reasons to join us** - Hybrid working; Flexible time; Macbook Pro - L&D programs; 17 days off - 13.7 million B2C users; 140,000+ business customer ## **Job description** **1. Kitting & Device Management via Jamf:** - Build, configure, and optimize automated computer deployment scenarios (Kitting/Provisioning) for macOS using Jamf systems (Jamf...

**Mô tả công việc:** (Mức lương: Thỏa thuận) - This position is responsible for providing support to staff relating to hardware, applications, troubleshooting computer problems, determining the reason, advice on appropriate action. - He/she will manage computers, printers, etc. - Answer staff’s questions in person and via phone/email. -...

MÔ TẢ CÔNG VIỆC Xử lý sự cố, chẩn đoán, giải quyết các vấn đề liên quan đến người dùng (End-user). Cài đặt máy tính cấp cho nhân viên mới (Hệ điều hành, email, máy in, scan, software…). Khắc phục các lỗi ứng dụng liên quan người dùng cuối (MS Office, AutoCAD, Adobe,…). Khắc...

**MÔ TẢ CÔNG VIỆC** - Xử lý sự cố, chẩn đoán, giải quyết các vấn đề liên quan đến người dùng (End-user). - Cài đặt máy tính cấp cho nhân viên mới (Hệ điều hành, email, máy in, scan, software…). - Khắc phục các lỗi ứng dụng liên quan người dùng cuối (MS Office, AutoCAD, Adobe,…). -...

Senior IT Deskside Support Engineer (5 Years Experience) Location: Thuy Hoa Commune, Yen Phong District, Bac Ninh Province, Vietnam Employment Type: Full-Time Work Visa Sponsorship: No Experience Level: At least 5 years Language Requirement: Vietnamese (Mandatory), Basic English Position Overview We are seeking a motivated and customer-focused IT Deskside...

Department: ICT Line Manager: Operations Manager / Principal Functional Report: Regional IT Manager / Regional Director of Technology Responsibilities Be responsible for the school network infrastructure, servers, and workstations. Deploy/install, maintain, upgrade IT equipment and standard applications for staff and students. Ensure the network is...

Job description Provide end-user support for hardware/software issues. Maintain documentation and coordinate trainings. Maintain and resolve problems with hardware, software, and network connectivity. In charge of helpdesk work and help office users resolve IT related productivity issues. Manage IT hardware assets and maintain the inventory information...

IT Support Specialist (Vietnam Office & Retail Stores) Location: Ho Chi Minh City, Vietnam Key Responsibilities End-User & Retail Store Support Provide daily helpdesk support to office users, resolving hardware, software, and network issues (e.g., laptops, email, applications). Deliver Level-1 technical support for retail stores, assisting with POS...

Company Summary We are a world-leading smart mobility SaaS company with over 2.5 million subscribers across 24 countries, and we are looking for a Fitment Support Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and...

Company DescriptionThe Bosch Group is a leading global supplier of technology and services. Since the beginning of 2013, its operations have been divided into four business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology.The Bosch Group comprises Robert Bosch GmbH and its roughly 360 subsidiaries and...

Trusting Social is an AI Fintech pioneer that’s revolutionizing credit access in emerging markets. Our mission is “Advancing AI to Meet the Financial Needs of Everyday Consumers with Empathy.” We’ve assessed over 1 billion consumers across four countries, and we’re on a mission to provide 100 million credit lines using the power of AI and Big...

Job Location:Avani Quy Nhon Resort & Spa At Avani, we’re all about finding that perfect balance — between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an...

Company DescriptionTiki.vn is a #1 Online direct sales e-commerce company in Vietnam. Our mission is to fulfil the life of every family in Vietnam with better way of getting what they with peace of mind.At Tiki.vn, we stand behind every products and services in terms of quality and authenticity, so much that we offer 30 days Refund Warranty, Free & Fast...

At OL Vietnam, we have worked alongside our parent company, Orange Logic LLC, to support some of the world’s largest enterprises with their digital asset management needs. Orange Logic provides a premier Digital Asset Management (DAM) platform that streamlines workflows, enhances collaboration, and ensures compliance across complex digital ecosystems,...

**Work Location:** - Refrigerator Factory - Plot B-6, Thang Long IP, Dong Anh, Hanoi A competitive salary and stable working environment with a reputable Company will be provided to you. MAIN RESPONSIBILITIES **1. Network and infrastructure management:** Monitor & maintain IT Utilies system, normal SVR/NW issues, CCTV, IP Phone, PA System, network,...