shopee

Giám sát, đánh giá chất lượng tương tác Chat/Mail của nhân viên theo tiêu chuẩn và SLA của Shopee. Phân tích lỗi sai, xác định nguyên nhân gốc rễ và đề xuất biện pháp cải thiện chất lượng dịch vụ. Phối hợp với Team Lead triển khai coaching cho nhân viên mới, nhân viên hiệu suất...

We are seeking a talented and experienced Data Scientist to join our dynamic team in the ecommerce industry. As a Data Scientist, you will play a crucial role in driving data-driven decision-making and providing strategic insights to optimize our ecommerce operations. You will have the opportunity to work with large and complex datasets, develop advanced...

1. APRecord purchasing invoices with correct General Ledger's accounts and manage the payable balance to vendors properlyPrepare and manage lease accounting dataPrepare the payments by cash on hand and bank transfers to suppliers, employees, salary and othersRecord all payments and receipts to accounting system for both cash and bank transactions Support...

Own product development from understanding user needs to delivering reliable solutions in production.Turn business requirements into practical & valuable features.Design simple, intuitive experiences for internal, non-technical users.Ensure business-critical logic is accurate, reliable, and easy to maintain.Troubleshoot production issues and continuously...

Trade payments: process supplier/vendor invoices with 3-way match (PO – GR – invoice).Non-trade payments: process rent, utilities, professional fees, and all other vendor/service payments accurately and within agreed terms.Bank reconciliation: perform timely reconciliation of bank accounts, clear outstanding/unmatched items, and investigate and resolve...

1.Livestream Operation & ExecutionCoordinate, and execute marathon livestreams featuring Tier-1 KOLs and celebrities.Facilitate seamless communication with MCNs to ensure content quality, smooth operations, and high audience engagement.Standby during livestream & support lead to take action promptly to optimize real time performanceSupport in compiling...

We are seeking a high-performing individual to join the Demand & Supply Management team, responsible for driving operational excellence across FBS through AI, automation, and product feature adoption. This role will act as the key driver for internal AI enablement and workflow automation initiatives, improving both team efficiency and seller experience at...

Define, track, and evaluate core business metrics, and socializing decision-support tools (dashboards, reports, and self-serve analytics).Partner closely with senior Marketing stakeholders (CRM, Growth, Campaign) to conduct deep-dive analyses and provide actionable insights to support informed decision-making and drive business growth and efficiency.Lead...

Handle dispute settlement for damaged/late delivery/fake attempts and ensure the targeted recovery rate.Work closely with customer support teams to address shipping-related inquiries, delivery updates, and resolve logistics-related customer issues.Collaboration with shipping carriers and third-party logistics providers ensures the timely and cost-effective...

Own product development from understanding user needs to delivering reliable solutions in production.Design simple, intuitive experiences for internal, non-technical users.Turn business requirements into practical, scalable product solutions.Ensure business-critical logic is accurate, reliable, and easy to maintain.Troubleshoot production issues and...

Develop strategic partnerships with MCNs by conducting regular strategy discussions and designing tailored short and long-term growth programsWork closely with both internal teams (BD, Affiliate, Content) and MCNs to drive the platform's key initiatives.Monitor commercial performance and spending of the MCN team to drive growth efficientlyDrive insights,...

Identify and recruit potential KOL sellers to join the seller community. Facilitate their onboarding process, ensuring they understand platform policies and best practices;Build, grow, and maintain strong relationships with sellers in the seller community. Regularly communicate with them to understand their needs and provide support;Training and Development:...

Chuẩn bị, đóng gói các đơn hàng nội bộ giao đến các kho cả nước, hoặc nhận hàng gửi về theo lịch trình.Duy trì số liệu tồn kho chính xác về các sản phẩm đã được lưu kho và quản lý chính xác về tất cả hàng hóa được vận chuyển ra vào kho.Xác minh tất cả các lô hàng...

Role SummaryThe PMO – Supply Planning is responsible for driving program governance, cross-functional coordination, and process discipline across Supply Planning initiatives. The role ensures that assortment, inventory, and network supply projects are tracked, reported, and delivered on time, while acting as the central point of alignment between Supply...

Handle RTS operations, including returns due to slow-moving stock, damaged stock, or contract liquidation, and reconciliation, compensation settlement.Support BD team in communicating with suppliers throughout the end-to-end return process, from initial return notification until the supplier receives the goods.Investigate and resolve supplier claims...

Responsible for the overall selling and operational health of retail outright shops.Request price tags, including promotion prices and flash sale prices, on behalf of outright retail BKAMs, and ensure that tagged prices and stock allocation follow the aligned rules and workflows of relevant teams.Request different kinds of vouchers based on Cluster’s...

Ensure the success of key sellers/brands on Shopee platform including driving revenue and smooth operation.Build strong relationships with brands and gain brand’s trust. Understand more about their business and their key success factors.Educate sellers on Shopee features, Shopee promotional campaign and market insights.Interact with stakeholders of...

1. Capacity Planning & Network ManagementPlan and monitor warehouse capacity across a multi-warehouse network to ensure optimal space utilization and peak readiness.Analyze demand and supply signals to support inventory allocation and capacity balancing across warehouses.Optimize inventory distribution to maximize capacity utilization and minimize storage...

Địa điểm làm việc: Thuận An (Bình Dương)Giám sát các hoạt động nhập, xuất, tồn của kho nhập hàng nhằm đảm bảo chính xác về số lượng và chất lượng và thời gian yêu cầu của từng quy trìnhQuản lý, lên kế hoạch, giám sát nhân sự và đánh giá liên tục quá trình từ nhập,...

Địa điểm làm việc: Bình Dương (Thủ Dầu Một/Thuận An/Bến Cát)Phối hợp chặt chẽ với các bộ phận liên quan để lập kế hoạch và thực hiện toàn bộ quy trình tuyển dụng nhằm mang lại nhiều nhân tài nhất.Sáng tạo, điều chỉnh các giải pháp nhằm tối ưu hóa quy trình tạo...