customer experience development

Mô tả công việc 1.Nghiên cứu và phân tích trải nghiệm khách hàng. 2.Triển khai các dự án cải thiện trải nghiệm. 3.Xây dựng tiêu chuẩn và quy trình phục vụ. 4.Quản lý phản hồi và khiếu nại khách hàng. 4.Phân tích dữ liệu và báo cáo đo lường về trải nghiệm khách hàng. 5.Các công...

MỤC ĐÍCH CÔNG VIỆC Nghiên cứu, đo lường và cải thiện trải nghiệm khách hàng tại các điểm chạm trong suốt vòng đời khách hàng, nhằm gia tăng sự hài lòng, gắn kết và giá trị khách hàng. Đối với kênh bảo hiểm qua ngân hàng VPBank, đóng vai trò đầu mối chuyên môn về trải nghiệm...

Job description - Support customers across channels (phone, live chat, social media, in person), while introducing TCBS's wide range of financial products and services as part of the overall service experience. Note: Comprehensive training on TCBS’s core products and platforms will be provided. - Enhance customer experience by analyzing behavior,...

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on...

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on...

Ensure the User Journey meets or exceeds user expectations across services by monitoring service performance against defined benchmarks. Job Description User Journey Management • Develop and manage the User Experience Journey to track service performance, identify pain points, and uncover opportunities for improvement. Experience Monitoring and...

Key Accountabilities (1) 1. Perform work in accordance with working rules, policies, regulations, processes, internal guidelines and commitment to service quality. 2. Evaluate business performance and develop business/promotion programs in line with the company's orientation and strategy. 3. Deploy and coordinate the implementation of business programs to...

Industry: Freight Forwarding / Logistics Location: Vietnam Working type: Full-time Our client is a well-established international logistics and freight forwarding company that is expanding its European trade business in Vietnam. We are looking for an experienced EUR Team Leader to build and develop the European trade lane while leading a local Customer...

Company Description Our vision is to be THE software engineering partner for brake system in ASEAN. We deliver complete software projects (CSPs) to our Bosch counterparts of VM, BEG and 2WP divisions for the OEMs in nearshore regions Japan, China, ASAEAN. We perform the end-to-end software development activities including all the roles like developers,...

Area of Responsibility:- Create, review,re-current and rewrite on how each Service Operating Procedure for the best practice of service standards. - Conducts Service Evaluationfrom Service Standard Survey by each station and field-trip.- Issue, monitor and follow-up service recommendation and suggestion when misconducting and mishandling are found to...

Description JOB SUMMARY   Develops and manages resort activity programs (e.g., coordinates activities, purchases equipment and supplies etc.). Manages pools, health club and kid’s club, including overall maintenance, daily upkeep and cleanliness. Makes management decisions and provides departmental guidance for all Resort operations related activities....

Job Purpose The Employee Experience Designer is responsible for designing and improving the end-to-end employee journey, creating engaging and meaningful workplace experiences. The role uses design thinking, employee insights, and human-centered approaches to improve engagement, culture, and organizational effectiveness. Key Responsibilities • Employee...

Description JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process....

Job Purpose The Employee Experience Designer is responsible for designing and improving the end-to-end employee journey, creating engaging and meaningful workplace experiences. The role uses **design thinking, employee insights, and human-centered approaches** to improve engagement, culture, and organizational effectiveness. Key Responsibilities -...

About the Role This position will be based at Binh Duong Industrial Park (BDIP) and support in maintaining strong tenant relations, and creating inspiring experiences for our community. How you’ll make an impact A. Tenant Relations: • Manage day-to-day relationships and operational matters with tenants at BDIP/MP3. • Provide guidance and support...

Additional Information Job Number26124991 Job CategoryRooms & Guest Services Operations LocationNo 58 Bach Dang Street, Hai Chau 1 Ward, Hai Chau District, Da Nang Quang 55000, Vietnam VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management Position Summary Process all guest check-ins, verifying guest identity, form of payment,...

JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest...

About discovermarket discovermarket helps both the insurance industry and consumer-facing brands to digitize insurance distribution and operations end-to-end. We provide the infrastructure that empowers partners to embed insurance offerings into customer journeys. Our modular, API-driven technology enables partners to embed insurance into customer journeys,...

JOIN OUR STRUCTURAL ENGINEERING TEAM AT GBC ENGINEERS VIETNAM! At gbc engineers, we’re expanding our Engineering Department in Ho Chi Minh City and we’re looking for Structural Engineers to join our international team of experts from Germany and Vietnam. gbc engineers is an international structural and civil engineering consultancy headquartered in...

Job Purpose Support the implementation of Culture and Employee Experience programs as assigned, while continuously demonstrating innovation and a continuous improvement mindset in proposing and executing these initiatives. Key Accountabilities (1) Administrative Support • Support the effective execution of approved Culture and Employee Experience...