cs

● Position: FRONT DESK / RECEPTIONIST (Cobi Work – Co-working Space) ● Dept: COBI WORK ● Location: Co-working office at Cobi Tower II, 2-4 Street 8, Tan My Ward, HCMC ==================================================================== JOB SUMMARY: The Front Desk Staff is responsible for providing professional reception and customer service to...

I. Job Summary: The CS & Logistics Supervisor is responsible for allocating all resources, including equipment, facilities and employees. The CS & Logistics Supervisor controls and maintains CS and warehousing activities effectively. II. Duties and Responsibilities A. Reqular duties 1. Customer Service Management - Order Management - Oversee the entire...

Responsible for leading the Quality Assurance function, developing the QA team and governing operational processes to ensure service quality, enhance customer experience and improve operational efficiency. This role partners with Operations, Training, AI Chatbot and cross-functional teams to maintain quality standards, improve SOPs and foster a culture of...

Job Description • Escalation management: Route escalated cases to the right owner across all channels, keep handoff rules clear for upstream teams, and step in when cases are stuck or at risk of breaching SLA. • Proactive monitoring: Track the support journey from self-service to escalation, set alerts for spikes and unusual patterns, and flag risks...

Own the diagnosis, end to endAnalyze the current user support experience end to end - the upstream root cause, the reactive treatment, the operational handling, and how disputes are opened, evidenced, and closed - to find where it's actually breaking.Build and maintain a contact-reason taxonomy and root-cause tree that separates the real root cause (policy,...

Escalation management: Route escalated cases to the right owner across all channels, keep handoff rules clear for upstream teams, and step in when cases are stuck or at risk of breaching SLA.Proactive monitoring: Track the support journey from self-service to escalation, set alerts for spikes and unusual patterns, and flag risks early.Crisis handling:...

**Mô tả công việc:** (Mức lương: Thỏa thuận) - Tiếp nhận thông tin lô hàng từ nhân viên Pricing Import; theo dõi với đại lý về tình trạng hàng hóa, tiếp nhận yêu cầu đặt chỗ (booking) từ khách hàng hoặc bộ phận kinh doanh, kiểm tra lịch trình và xác nhận thông tin vận chuyển. -...

Vietnam Administrative/Customer Service ManagerJob description：1) Initial Phase: Administrative Setup for New Office (Prior to System Implementation)Planning and execution of administrative procedures for establishing the new Vietnam officeInventory, procurement, and acquisition of office equipment, information technology...

ACG_3752_JOBOur client, a well-established catering company specializing in industrial and institutional food services, is looking for a qualified candidate to join their team.Job Overview Act as the primary point of contact for managing and developing relationships with Chinese clients, responsible for ensuring service quality, coordinating with operations...

CS Process Excellence & Operational ReadinessBuild and maintain CS processes, SOPs, process flows, and agent guidelines for new Credit products, features, policies, and operational flows.Partner with Product, System Ops. CX,  Risk, and other stakeholders to ensure CS operational readiness before new launches.Review existing processes to identify pain...

Company DescriptionEurofins Scientific through its subsidiaries is a world leader in food, environment, pharmaceutical and cosmetic product testing, discovery pharmacology, forensics, advanced material sciences, and in agroscience Contract Research services. It is also one of the global independent market leaders in genomics and in the support of clinical...

We're seeking some Customer Support Agents Full-time (Night Shift Required) to assist in providing email customer support and customer queries from around the world. Successful candidates will join our team to assist in answering questions, troubleshooting, replicating customer experiences, and escalating queries when required. Agents should be capable...

Performance management: Own Help Center KPIs (SLA, deflection, CSAT, resolution, recontact/reopen); set targets and a governance cadence with BPOs.Vendor management: Drive BPO performance, RCA ownership, and corrective action plans; lead performance reviews and vendor benchmarking.Stakeholder coordination: Align with WFM, QA, Training, and Operations to...

CHÚNG TÔI CẦN BẠN: Hỗ trợ phân chia tuyến bán hàng và thiết kế, tổ chức lịch viếng thăm điểm bán hàng ngày cho nhân viên bán hàng. Tối ưu hóa đội ngũ bán hàng, hỗ trợ xây dựng khu vực kinh doanh cho đội ngũ bán hàng các sản phẩm của công ty. Hỗ trợ Saleteam các vấn đề...

About BTSE: 彼特思方舟 is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which are tailored to the unique needs of global financial technology firms. 彼特思方舟 is engaged by BTSE Group to offer several key positions, enabling the delivery of cutting-edge technology...

**Mô tả công việc:** (Mức lương: 7 - 7 triệu VNĐ) - Nhận và hỗ trợ xử lý khiếu nại của KH liên quan đến sản phẩm Credit. - Hỗ trợ báo cáo lên cấp trên trong trường hợp có bất kỳ sự cố/lỗi nào trên ứng dụng và hệ thống có thể ảnh hưởng đến trải nghiệm người dung. -...

**Mô tả công việc:** (Mức lương: Từ 100 triệu VNĐ) - Technical support including installation, startup, maintenance, and troubleshooting of exposure equipment for semiconductor and PCB lines. - Handle customer complaints and provide hands-on, quick resolution for complex technical issues with key Korean clients. - Manage revenue targets,...

Job Requirements Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. At Siemens Healthineers, our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and...

Job Requirements Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. At Siemens Healthineers (SHS), our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional...

**“Debt Settlement” là gì?** - Dự án debt settlement (xử lý nợ, giảm nợ): Là quá trình thương lượng với creditors nhằm giảm bớt số tiền phải trả so với nợ gốc ban đầu. Đây là giải pháp dành cho clients đang gặp khó khăn về tài chính và không còn khả năng duy trì thanh toán tối...