Merchant Success Manager

5 days ago

VN Remote Printful Full time $18,000 - $36,000 per year

In November 2024, Printful and Printify came together as two equals and merged to form a global on-demand powerhouse. This role will involve working across our two platforms and brands, a unique and special challenge. To learn more about the merger, check out our blog post.

About Us
Both Printify and Printful are pioneering production on-demand companies and platforms established in Latvia but with a global customer base.Printify is bringing the dream of financial freedom and business ownership to the world by connecting e-commerce entrepreneurs with over 100 print-on-demand facilities around the globe.Printful has built world-class in-house production facilities and helps people to build their brands, empowering thousands of businesses—including iconic names like Coca-Cola and MTV.

About the role

The success of our merchants means success for us. And for us, that means providing an outstanding, value adding merchant experience at all times. To facilitate this, we are looking for a Merchant Success Manager to join our Merchant Success and Sales team. Your role as a Merchant Success Manager is to help high-growth, high-volume merchants be successful on the Printify platform by facilitating the use of the platform and data supported advisory and consulting. You will develop strong relationships with the merchants in your portfolio, and help them with long-term solutions to their biggest roadblocks. Ultimately, you're here to understand their goals and advise them on the best way to achieve those goals with Printify. 

Responsibilities

  • Deliver on the growth and retention goals on the portfolio of your merchants
  • Onboard, train and educate new merchants on the use of Printify platform
  • Successfully manage the portfolio of existing high volume merchants by developing and maintaining long-term business relationships
  • Assist merchants with long term planning and provide solutions that enable growth
  • Provide merchants with guidance on how to effectively use Printify platform, best e-commerce practices and the industry trends to help them achieve their long term business goals
  • Present, promote and sell products/services using solid arguments to existing and prospective customersRetain the merchants, and identify growth opportunities within the managed portfolio 
  • Align the customer expectations and needs against the company roadmap
  • Assist in activities that increase Printify's presence amongst Vietnamese merchants

Requirements

  • 2 to 3 years experience in Customer Success, Account Management, or Sales roles
  • Proven track record of goal attainment
  • Passion for technologies and eCommerce
  • Experience in software and/or technology industry, and/or Print on Demand industry
  • Experience with analytics and business Intelligence tools is preferred, with CRM required
  • Fluent written and spoken English and Vietnamese proficiency
  • Technical aptitude to quickly learn new technologies
  • A team player with focus and determination for professional growth and goal attainment
  • Ability to get things done
  • Living in Vietnam
What we offer
  • Remote work
  • Flexible work scheduling
  • A friendly, inclusive, and global team
  • Career development and growth through training (events, conference training, mentorships. etc.)
We are an equal opportunity workplace. We're committed to diversity and inclusion and make our hiring decisions based solely on qualifications, merit, and work experience.Interested, but don't think this is the right fit for you? Feel free to share it with friends and check out other open positions at our career's site. We're always looking for creative and driven minds to join our ever-growing team.If you think you'd excel in this role, send us your resume in English, showing us why you are the right person for the job.

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