PARTNER SUPPORT SPECIALIST
2 days ago
We are a Global Financial Group with a strong presence in multiple countries around the world. As part of our continued growth, we are now expanding our operations into the Cambodian market.
We are looking for a
PARTNER SUPPORT SPECIALIST (Staff Level)
who have
excellent English
to work remotely from Vietnam,
supporting clients in Cambodia.
KEY RESPONSIBILITIES
- Serve as the primary liaison for VIP partners delivering timely, accurate, and professional responses to all inquiries.
- Foster strong, long-term partnerships through consistent engagement, trust-building communication, and proactive relationship management.
- Communicate updates, promotions, product information, and key announcements to VIP partners to ensure alignment and support business growth.
- Review and verify new Partners applications, ensuring proper onboarding and accurate setup in accordance with company structure, policies, and compliance standards.
- Manage and resolve urgent requests from VIP partners, including matters related to accounts, trading activities, withdrawals, commissions, and system issues.
- Collaborate closely with Operations, Finance, Dealing, and IT teams to ensure efficient case resolution and seamless partner experience.
- Ensure all VIP partners activities adhere to internal policies, partnership agreements, and relevant regulatory requirements.
- Monitor and escalate any suspicious behaviour or high-risk trading activities to the Country Manager for immediate attention.
- Maintain strict confidentiality and uphold data protection standards in all partner interactions.
QUALIFICATIONS & REQUIREMENTS
• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Strong organizational and multitasking skills with attention to detail.
•
Excellent languages skills in English
to ensure smooth communication with clients and vendors.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
• Ability to work in a fast-paced environment and handle customer interactions professionally
Working days
: 5 days/week (weekly off will be assigned, not fixed on Sat & Sun)
(Swing shift every 2 weeks)
Day shift:
8.30am - 5.30pm
Night shift:
3.00pm pm
Salary range: from min USD300 - max USD400 (in nett)
Night shift allowance
: USD15/day
Weekly off overtime
: USD15/day (if have)
Annual leave, Sick Leave, Yearly Bonus
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