Travel Consultant

5 days ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Headhunter VietNam HRchannels Full time ₫2,400 - ₫18,000 per year

Mô tả công việc:

(Mức lương: triệu VNĐ)

Dream Job Alert

Salary up to $1200/month awaits We are recruiting Travel Consultant & Customer Care Manager (B2C, ID for a Travel company

1. Sales & Revenue Management

  • Develop and implement sales targets for individual travelers (B2C segment) on a monthly, quarterly, and yearly basis.
  • Manage sales operations and promptly direct the resolution of business-related issues.
  • Monitor and analyze sales performance; prepare and present reports to upper management.
  • Collaborate with the Product Development team to design tour packages tailored to different customer segments.
  • Conduct market research to identify potential markets and monitor market fluctuations; analyze customer behavior and competitor activities to inform strategic proposals.
  • Perform other reports and tasks as assigned by senior management.

2. Team Management – Travel Consultants & Customer Service

  • Recruit, train, and develop the Travel Consultant and Customer Service team.
  • Build consultation scripts, sales procedures, and customer care workflows based on tour product lines.
  • Evaluate KPIs, productivity, and service quality of team members to ensure professional customer service.

3. Customer Service & Service Quality

  • Oversee end-to-end customer service processes, from initial inquiries to post-sale support.
  • Ensure consistent customer experience, handle complaints and feedback in a timely and effective manner.
  • Implement customer loyalty programs, including membership cards, rewards for returning clients, and satisfaction surveys.
  • Utilize CRM systems to manage customer data, monitor transaction history, and analyze customer behavior.

4. Cross-functional & Partner Collaboration

  • Work with the Digital Marketing team to execute campaigns targeting individual travelers.
  • Liaise with the Product Development and Operations teams to design and optimize tour products.

5. Process Management & Continuous Improvement

  • Propose improvements to the sales system, pricing policies, promotions, and customer service programs.
  • Oversee the effective execution of business plans, ensure service quality, and optimize operational processes.
  • Manage shared databases, build standard operating procedures (SOPs), and take full responsibility for the department's operations.

Chức vụ: Trưởng Nhóm/Trưởng Phòng

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

  • Salary: $1200++
  • Social Insurance
  • Training and Development Program
  • Salary Review/Annual Salary Increase
  • Other benefits discussed during the interview

Yêu cầu bằng cấp (tối thiểu): Cao Đẳng

Yêu cầu công việc:

  • Female, Under 29 years old
  • College or University graduate
  • Minimum 5 years of B2C sales experience in the travel industry, including at least 2 years in a management role leading a B2C Sales/Consulting team
  • Strong knowledge of the individual travel market, Inbound/Outbound tour products, accommodation services, and the airline industry

Yêu cầu giới tính: Nam

Ngành nghề: Bán Hàng Cá Nhân - B2C,Dịch Vụ Khách Hàng,Du Lịch - Lữ Hành

Cao Đẳng

5 - 7 năm

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