Technical Documentation Specialist – Broadband Network Products

3 days ago

Hanoi, Hanoi, Vietnam Zhone Technologies Full time ₫2,500,000 - ₫7,500,000 per year
:

We are seeking a highly skilled and detail-oriented Technical Documentation Specialist with a strong background in telecommunications networks. The ideal candidate will have experience with broadband technologies such as PON (Passive Optical Networks) and DSL, Optical Network Terminals (ONT), and a proven ability to develop high-quality documentation that communicates complex technical information clearly and effectively.

Key Responsibilities

  • Create, edit, and maintain comprehensive documentation for telecom equipment and network systems (e.g., OLTs, ONTs, Switches, Optical Transport Nodes, EMS/NMS).
  • Develop user manuals, installation guides, release notes, network configuration documents, and process flow diagrams.
  • Collaborate with engineering, product management, and support teams to gather technical information and ensure documentation accuracy.
  • Use Adobe Illustrator and other design tools to create diagrams, network topologies, and visual aids that enhance documentation clarity.
  • Ensure documentation follows company standards and style guidelines for consistency and quality.
  • Manage document revisions and version control using documentation management systems or repositories (e.g., Confluence, Git, SharePoint).

Requirements:

  • Bachelor's degree in Telecommunications, Electrical Engineering, Technical Communication, or a related field.
  • 5–7 years of experience in technical documentation within the telecom industry.
  • Solid understanding of broadband network technologies (PON, XGS-PON, GPON, DSL, Ethernet, optical transmission).
  • Strong written and verbal communication skills, with the ability to explain complex technical concepts to diverse audiences.
  • Experience documenting hardware and software for telecom systems.
  • Can verify documentation with hands-on operation of the systems, if needed.
  • Capable of working with minimal supervision, can initiate and complete tasks working with cross-functional team members.
  • Proficiency in Adobe Illustrator, Microsoft Office, and at least one structured documentation tool (FrameMaker, MadCap Flare, Confluence, etc.).
  • Experience with version control and collaboration tools (Git, Jira, or similar).

Preferred Skills

  • Familiarity with the Broadband market segment, industry trends, and competitive landscape.
  • Familiarity with network management systems, EMS/NMS, or OSS documentation.
  • Ability to develop solution guides, internal knowledge bases, and customer community support tools.

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