Digital Customer Experience Advisor

5 days ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Techcom Securities Full time $280,000 - $560,000 per year

Job description

  • Support customers across channels (phone, live chat, social media, in person), while introducing TCBS's wide range of financial products and services as part of the overall service experience. Note: Comprehensive training on TCBS's core products and platforms will be provided.

  • Enhance customer experience by analyzing behavior, researching pain points, and working cross-functionally to improve the end-to-end journey.

  • Propose and implement tech-enabled solutions using data, AI, and automation to streamline customer flows and elevate the overall experience.

  • Develop and manage customer engagement programs and campaigns (e.g., loyalty, minigames).

  • Build and maintain self-service resources: videos, infographics, chatbot scripts, etc.

  • Generate reports and dashboards using Power BI.

Job requirements

  • University degree or above at top 1 Vietnam University (foreign trade, banking, economics).

  • IT savvy (Python, Power BI, Data Analyst...), design motion graphics, infographic, create video.

  • Ielts above 6.0.

  • Patience and problem-solving ability.

  • Customer-oriented attitude.

  • Outstanding communication skills.


  • Customer Advisor

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Nanoco Group Full time ₫40,000,000 - ₫80,000,000 per year

    nanoHome là nhà phân phối độc quyền tại Việt Nam của nhiều thương hiệu nội thất & chiếu sáng hàng đầu châu Âu (USM, Cassina, Fritz Hansen, Knoll, HAY, Flos, Louis Poulsen…).Chúng tôi đang tìm kiếm Customer Advisor, người yêu thích thiết kế, tinh tế trong giao tiếp và đam mê mang đến những trải...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Aspire Lifestyles Full time

    Company DescriptionAspire Lifestyles is a global leader in providing tailored benefit and lifestyle solutions that inspire and delight customers around the world. With over 25 years of expertise, Aspire Lifestyles delivers extraordinary customer experiences through services like concierge assistance, travel and medical support, health and wellness advice,...

  • Client Advisors

    5 days ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Tiffany & Co Full time $240,000 - $480,000 per year

    DescriptionThe Blue Box.Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what's possible with design and influencing style. As our organization continues to grow within the LVMH group, we now have an exciting opportunity for an experienced individual to join our Tiffany & Co. store as a...

  • Digital Sales

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Artemis Digital Full time ₫40,000,000 - ₫60,000,000 per year

    As a Sales/Marketing Intern at Artemis Digital and Heads On Pillows, you will play a key role in supporting our business development efforts by promoting the exceptional work of our marketing teams.This internship offers a unique opportunity to gain hands-on experience in lead generation and sales within a leading digital marketing agency, while working...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam A.P. Moller - Maersk Full time ₫6,000,000 - ₫12,000,000 per year

    POSITION SUMMARYCustomer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):- Customer channel management- Case Management- Customer onboarding and relationship management- Contract and dispute management- and more.Who we areMaersk is a...

  • Client Advisor

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam S&S Group Full time ₫1,200,000 - ₫3,600,000 per year

    LABOUT US:The Globetrotter is the exclusive affiliate in Vietnam with 1 of the world's biggest real estate networks from England that has more than 250 years of heritage.We offer our Client Advisor an attractive fixed salary + bonus and exclusive learning opportunities from the best masters in the world's real estate market.We are looking for a highly...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Prudential Vietnam Assurance Private Ltd. Full time ₫18,000,000 - ₫30,000,000 per year

    Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Artemis Digital Full time ₫60,000 - ₫120,000 per year

    About Us:Artemis Digital Digital Marketing Agency is a forward-thinking digital marketing agency dedicated to driving growth and success for our clients. We specialize in providing comprehensive digital marketing solutions tailored to the unique needs of each client. Our specialist brand, Heads On Pillows, focuses on the hospitality industry, delivering...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam CLO Virtual Fashion Full time ₫15,000,000 - ₫25,000,000 per year

    CLO Virtual Fashion is the creator of CLO and Marvelous Designer, the top 3D garment design programs used in fashion, film, and game development.With over two decades of research and development in accurate garment simulation, CLO Virtual Fashion's mission is to empower users at every step of the garment journey, from concept to design, manufacturing to...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Cake by VPBank - Digital Bank Full time ₫1,500,000 - ₫3,000,000 per year

    We're looking for aCustomer Engagement Product Supervisor/ Lead— a product innovator who's passionate about creating meaningful digital experiences that keep customers coming back. You'll lead the mission to drive engagement, loyalty, and retention across our digital banking ecosystem. Think personalization, gamification, smart nudges, and AI-powered...