Digital Customer Experience Advisor
5 days ago
Job description
Support customers across channels (phone, live chat, social media, in person), while introducing TCBS's wide range of financial products and services as part of the overall service experience. Note: Comprehensive training on TCBS's core products and platforms will be provided.
Enhance customer experience by analyzing behavior, researching pain points, and working cross-functionally to improve the end-to-end journey.
Propose and implement tech-enabled solutions using data, AI, and automation to streamline customer flows and elevate the overall experience.
Develop and manage customer engagement programs and campaigns (e.g., loyalty, minigames).
Build and maintain self-service resources: videos, infographics, chatbot scripts, etc.
Generate reports and dashboards using Power BI.
Job requirements
University degree or above at top 1 Vietnam University (foreign trade, banking, economics).
IT savvy (Python, Power BI, Data Analyst...), design motion graphics, infographic, create video.
Ielts above 6.0.
Patience and problem-solving ability.
Customer-oriented attitude.
Outstanding communication skills.
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