Junior Japanese IT Helpdesk

Our Company

We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what's now to what's next. We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to 'fit' every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

The team

Hitachi Digital Services Vietnam is part of a 300 strong global delivery network, supporting Hitachi Digital Services around the globe. Our employees collaborate with teams in Japan, India, Portugal, and the US, servicing customers worldwide and working on a huge variety of projects. From cloud migration to digital modernization and advanced analytics, offering operational excellence, agile delivery, and plenty of energy to work on huge transformation projects for our customers.

The role

The Junior Japanese IT Helpdesk is responsible for providing IT operation support service to Japanese companies. Main responsibilities as follows:

• Be responsible for performing routing daily operation using SOP (Standard Operation Procedure).
• Be responsible for handling service requests of the assigned service following the agreed SLA (Service Level Agreement).

What you'll bring

• Bachelor's degree with a major in software development, information technology or related fields.
• Japanese level: N2- or equivalent (basic writing and reading skills)
• English level: TOEIC 700+ or equivalent (writing and reading skills).
• Good understanding of Japanese's working culture, Japanese's business manner.
• Effective using of MS office (Excel).
• Ability to collaborate and work in a cross-functional/multi-national team environment.
• Self-motivated and eager to learn
• High responsibility and teamwork spirit.
• Have IT Technical background is a plus.
• Nice to have: knowledge in ITIL, especial ITSM, ITOM.

About us

We're a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

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