Manager, Factory Product Quality Engineering, eero

The company:

WiFi is the new electricity. Outside the smartphone, it's the technology we depend on the most. The foundation for the modern home. The basement of Maslow's pyramid. It makes our favorite experiences -- Netflix, Spotify, FaceTime -- come to life.

eero, an Amazon Company, is the first product to deliver a whole home WiFi experience using mesh technology to make sure you never have to worry about connectivity ever again. We believe customers deserve the best connectivity and smart home experience possible.

But at best, WiFi is like death by a thousand cuts: dead zones, painful setup, embarrassing passwords, equipment that's a major eyesore. At worst, it's a complete failure -- usually right when you need WiFi most. eero is fixing all of that. It's not easy, which is why we've built a world-class team and culture. We believe deeply in what we're doing, and, more importantly, enjoy doing it together. Come join us.

Job overview:

The Manager of Factory Product Quality is responsible for leading a team of quality engineering accountable for NPI and Sustaining quality for eero's entire product portfolio. The ideal candidate brings a culture of quality management inclusive on customer obsession, data driven decisions, and continuous growth. The Manager of Factory Quality is the cornerstone of product quality and will leverage the cross-section of exceptional people management with deep technical knowledge to bring high-quality products to market.

Key job responsibilities
- Recruit, manage and maintain a world-class Factory Product Quality team
- Develop and maintain strong relationships with key stakeholders across engineering, product, and business teams
- Own continuous improvement, identifying and delivering process evolutions to improve quality deliverables.
- Comprehensive management of quality processes including IQC, IPQC, OBA, and OQC.
- Collaborate with technical teams to ensure the process of NUD, PFMEA, Process Flow, and QCP are well managed prior to each NPI build phase.
- Collaborate with cross-functional stakeholders to align on acceptance criteria
- Work independently and with project team members to develop, design, control and meet deliverables, including finalizing quality plans, manufacturing documentation, inspection documentation, and test metrology.
- Participate in root cause analyses for complex quality issues, developing robust corrective and preventive actions (CAPA and CAR).
- Facilitate Contract Manufacturer (CM) audits focused on QMS, ESD control, and Manufacturing Induced Damage, ensuring corrective actions are effectively implemented.
- Review and verify non-conforming materials to initiate and drive associated corrective actions as required.
- Contribute to final product release activities in accordance with established procedures, production schedules and gate exit requirements.
- Develop and prepare documentation, post reports, drive quality metrics and communication prior to NPI builds and Sustaining programs
- Drive respective teams responsible for issues until a decision or solution is reached
- Leverage software systems (JIRA, PLM) to track quality issues, change notifications, BOMs, SOPs, SIPs, and CARs
- Work closely with JDM/ODM DRIs to review potential improvements to address quality issues and risks

- BS degree in Mechanical Engineering, or equivalent
- 10+ years experience in Quality Engineering role
- 5+ years experience in People Manager role
- Proven experience in managing NPI processes and sustaining quality operations
- Excellent computer skills, including but not limited to: Microsoft Office Suite, Document Writing, Statistical Software (JMP, Minitab), and Presentations
- Excellent English communication skills, both written and verbal
- Excellent fluency in Vietnamese
- Demonstrated problem solving and root cause analysis skills
- Deep understanding on MSA (Measurement System Analysis), Process Quality Control, Statistical Data Analysis
- Knowledge of Statistical Process Control (SPC), Line Stop/Line Start Criteria, Line Audits, Electro Static Discharge (ESD), Yield Definitions and Calculations, Run-in Tests and Process Driven Root Cause Analysis (8D, Fishbone, 5Y)
- Experience and knowledge of Surface Mount Technology (SMT) processes and risks

- Six Sigma Green Belt or Black Belt certification
- Certified Auditor (e.g. ISO 9001)
- Advanced Manufacturing expertise
- Proactive self-starter with a willingness to learn and grow attitude
- Mandarin fluency

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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