Factory Product Quality Engineer

Product Quality Engineer
Location: Hai Phong, Vietnam

The company:

WiFi is the new electricity. Outside the smartphone, it's the technology we depend on the most. The foundation for the modern home. The basement of Maslow's pyramid. It makes our favorite experiences -- Netflix, Spotify, FaceTime -- come to life.

eero, an Amazon Company, is the first product to deliver a whole home WiFi experience using mesh technology to make sure you never have to worry about connectivity ever again. We believe customers deserve the best connectivity and smart home experience possible.

But at best, WiFi is like death by a thousand cuts: dead zones, painful setup, embarrassing passwords, equipment that's a major eyesore. At worst, it's a complete failure -- usually right when you need WiFi most.
eero is fixing all of that. It's not easy, which is why we've built a world-class team and culture. We believe deeply in what we're doing, and, more importantly, enjoy doing it together. Come join us.

Job overview:

The Factory PQE is responsible for Sustaining and NPI quality at manufacturers for products throughout their product lifecycles. The ideal candidate manages several high priority activities from QMS oversight to statistical quality control processes to issue management. This role relies heavily on strong quality assessments within the manufacturing site but also with suppliers, ensuring durable root causes are understood and mitigated.

What you'll do:

- Lead comprehensive management of production quality processes including IQC, IPQC, OBA, and OQC; specifically for Ethernet switch products.
- Collaborate with technical teams to ensure the process of NUD, PFMEA, Process Flow, and QCP are well managed prior to each NPI build phase.
- Contribute to the product quality criteria and determine if the product meets expectations from each build by emphasizing Ethernet switch-specific technical details.
- Work independently and with project team members to develop, design, control and meet deliverables, including finalizing quality plans, manufacturing documentation, inspection documentation, and test metrology.
- Perform and lead root cause analyses for complex Ethernet switch quality issues, developing robust corrective and preventive actions (CAPA and CAR).
Oversee quality issues on RMA line and systemically feedback CAPA to production line.
- Facilitate Contract Manufacturer (CM) audits focused on QMS, ESD control, and Ethernet-specific requirements, ensuring corrective actions are effectively implemented.
- Review and verify non-conforming materials to initiate and drive associated corrective actions as required.
- Contribute to final product release activities in accordance with established procedures, production schedules and gate exit requirements.
- Develop and prepare documentation, post reports, drive quality metrics and communication prior to NPI builds and Sustaining programs
- Drive respective teams responsible for issues until a decision or solution is reached
- Track issue and task progresses in JIRA and understand BOM components and layout with a PLM system (i.e. Arena, Agile, etc.)
- Work closely with JDM/ODM DRIs to review potential improvements to address quality issues and risks

We're looking for someone who has:

Basic Qualifications:

- BS degree in Quality/Electrical/Mechanical Engineering
- 5+ years working in network switch manufacturing
- Proven experience in managing NPI processes and sustaining quality operations.
- Experience in industry standards applicable to Ethernet switches, including IEEE 802.3af/at/bt standards, IEC, UL, and ISO requirements.
- Excellent computer skills (including, but not limited to: Windows/Mac, Word, Excel, PowerPoint, Visio, MS Project, Internet Search Skills)
- Excellent English communication skills, both written and verbal
- Demonstrated problem solving and root cause analysis skills
- Deep understanding on MSA (Measurement System Analysis), Process Quality Control in using Cpk and Gage R&R, statical data analysis, 7QC Tools
- Knowledge of Statistical Process Control (SPC), Line Stop/Line Start Criteria, Line Audits, Electro Static Discharge (ESD), Yield Definitions and Calculations (including First Pass Yield and Real Pass Yield), Run-in Tests (RIT) and rules used for No Trouble Found.
- Developing program specific quality plans including tenets

Preferred Qualifications:

- Six Sigma Green Belt or Black Belt certification
- Certified Auditor (e.g. ISO 9001, TL 9000)
- Advanced Manufacturing expertise (Surface Mount Technology (SMT), Put Thru Hole (PTH), Final Assembly Test and Pack (FATP) or Assembly).
- Proactive self-starter with a willingness to learn and grow attitude
- Effective presentation and project management skills
- Developing program specific quality plans including tenets.
- Advanced Reliability Engineering exposure and understanding including Reliability Testing, Reliability Waterfall, Test standards for table top devices, understanding of ESD requirements and testing, Weibull distribution and analysis, Ongoing Reliability Testing (ORT), and Daily Run-in Diagnostic Tests (DRDT).
- Ability & willingness to travel as required for up to 40%

Key job responsibilities
Own implementation of holistic production processes including test and inspection processes for incoming materials (IQC), work-in-process (WIP) and finished goods (FG).

Collaborate with technical teams to ensure the process of PFMEA, Process Flow and QCP are well managed prior to each NPI build phase.
Contribute to the product quality criteria and determine if the product meets expectations.
Work independently and with project team members to develop, design, control and meet deliverables, including finalizing quality plans,, manufacturing and inspection documentation and test metrology.
Collaborate with technical teams to perform root cause failure analysis and implement corrective and preventive actions to preclude recurrence from CAPA and/or CAR
Learn from quality issues on the RMA line and systemically feedback CAPA to the production line.
Conduct manufacturer audits and respond to findings by proposing and implementing necessary corrective and preventative actions.
Review and verify non-conforming materials to initiate and drive associated corrective actions as required.
Contribute to final product release activities in accordance with established procedures, production schedules and gate exit requirements.
Develop and prepare documentation, post reports, drive quality metrics and communication prior to NPI builds and Sustaining programs
Drive respective teams responsible for issues until a decision or solution is reached
Track issue and task progresses in JIRA and understand BOM components and layout with a PLM system (i.e. Arena, etc.)
Work closely with JDM/ODM DRIs to review potential improvements to address quality issues and risks

Basic Qualifications:
- - BS degree in Quality/Electrical/Mechanical Engineering.
- - 5+ years in electronics manufacturing; experience with RF and/or Wi-Fi based products will be a plus
- - 5+ years of working with New Product Introduction (NPI)
- - Experience with industry standards (IEC, UL, ASTM, ANSI, TUV, ISO, IPC, MIL, etc.)
- - Excellent computer skills (including, but not limited to: Windows/Mac, Word, Excel, PowerPoint, Visio, MS Project, Internet Search Skills)
- - Excellent English communication skills, both written and verbal (Mandarin is a plus)
- - Demonstrated problem solving and root cause analysis skills
- - Deep understanding on MSA (Measurement System Analysis), Process Quality Control in using Cpk and Gage R&R, statical data analysis, 7QC Tools
- - Six Sigma Green Belt or Black Belt certification
- - Certified Auditor (e.g. ISO 9001, TL 9000)

Preferred Qualifications:
- - Advanced Manufacturing expertise (Surface Mount Technology (SMT), Final Assembly Test and Pack (FATP) or Assembly).
- - Proactive self-starter with a willingness to learn and grow attitude
- - Effective presentation and project management skills
- - Knowledge of Statistical Process Control (SPC), Line Stop/Line Start Criteria, Line Audits, Electro Static Discharge (ESD), Yield Definitions and Calculations (including First Pass Yield and Real Pass Yield), Run-in Tests (RIT) and rules used for No Trouble Found.
- - Facilitate Contract Manufacturer (CM) audit (QMS, ESD etc.).
- - Facilitate Incoming Quality Control (IQC) – Requirements, Equipment, and Sampling Plans.
- - Developing program specific quality plans including tenets.
- - Advanced Reliability Engineering exposure and understanding including Reliability Testing, Reliability Waterfall, Test standards for table top devices, understanding of ESD requirements and testing, Weibull distribution and analysis, Ongoing Reliability Testing (ORT), and Daily Run-in Diagnostic Tests (DRDT).
- - Demonstrated collaboration with Reliability Engineering on risk assessment of suspect inventory and customer impact severity of complicated issues.
- - Using advanced knowledge of the Engineering Control Log (ECL) process for defining component level traceability requirements.
- - Ability & willingness to travel as required for up to 35%

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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