Customer service agent

2 days ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Hegka Vietnam Full time ₫2,000,000 - ₫4,000,000 per year

Salary Range: mil VND (Gross)

Working Time: 12:00 PM - 8:00 PM (Monday - Saturday)

Working Address: 875 Cach Mang Thang 8, Ward 15, District 10, Ho Chi Minh City

Key Responsibilities:
  • Handle customer inquiries, complaints, and support requests via Zendesk.
  • Guide customers in troubleshooting basic technical issues and optimizing product/service usage.
  • Ensure complaints are tracked and responded to promptly.
  • Process account-related tasks (verification, deletion, unsubscribe requests, suspensions, bans).
  • Enter and update customer information in the companys database.
  • Maintain a high customer satisfaction rating and meet performance KPIs.
  • Stay updated on gaming industry trends and the companys game products to provide informed assistance.
  • Perform other tasks as assigned by the direct manager.
Skills & Requirements:
  • High school diploma or higher.
  • Strong communication skills.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint).
  • Fluency in English (Speaking, Listening, Writing, and Reading) 100% English-speaking environment.
  • At least 6 months of experience in customer service or a relevant field (fresh graduates with strong communication skills and gaming knowledge are encouraged to apply).
  • Passion for gaming and familiarity with gaming communities, platforms, and terminology is a plus.
Benefits:
  • Bonuses: 13th-month salary, holiday bonuses (April 30th - May 1st, September 2nd, New Year's Day), performance bonuses, and birthday gifts.
  • Full labor contract & social insurance benefits after the probation period.
  • Annual leave: 12 days per year.

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