Customer Service Quality Assurance Associate

Job DescriptionAlign & build SOP for Customer Service from end to end.Keeping updated timely and accurate information to CS Agent. Supporting in response to all questions about the process or business information.Maintain customer satisfaction rate, perform analysis of DSAT (bad rating) tickets, and come up with solutions or initiatives to improve...

Job RequirementsBachelor's degree in Banking, Finance, Business Administration, Law, or related fields.2–3 years of experience in Quality Assurance or Training within a Contact Center environment.Strong understanding of Customer Service operations in the banking or fintech industry.Skilled in call evaluation, feedback delivery, and coaching for performance...

Top 3 reasons to join usHi-tech working environmentYoung and dynamic colleaguesInternational experienceJob descriptionJob SummaryThe ideal candidate will have a strong background in software testing and quality assurance, with a keen eye for detail and a passion for ensuring the highest standards of quality.Key ResponsibilitiesDesign, review, and maintain...

Responsibilities·Able tohandle daily tasks independently with given training, and case-by-casetraining.Investigateand retrieve client complaints following the company'sStandard Operation Procedure.·Offersupportive and informed guidance to clients with matters or concerns.·Handle challenging complaintsgracefully and execute authorized...

Job Title:Customer Service & Quality Control Associate (Vietnam-Based)Work Hours:U.S. Hours – 6:00 AM to 2:00 PM (Vietnam time evening shift, fully remote)About the Role:We are seeking a reliable and detail-orientedCustomer Service & Quality Control Associateto join our growing team. This hybrid role is ideal for someone who enjoys both communication and...

About Founded in 2020, has emerged as a promising technology startup specializing in Customer Experience Management (CXM). We are driven by the unwavering belief that "Customer-centricity" is the key to unlocking sustainable business growth.In just one year, has achieved remarkable milestones that showcase our rapid growth and industry leadership: ...

Company DescriptionThe Bosch Group is a leading global supplier of technology and services. Since the beginning of 2013, its operations have been divided into four business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology.The Bosch Group comprises Robert Bosch GmbH and its roughly 360 subsidiaries and...

In Otto International, It starts with us; Our outstanding products and services are made possible by our most valuable resource: our people. It is their skills, passion, and precision that empower our excellent, customer-centric solutions.As a Quality Assurance Technician at Otto International, you will be responsible for evaluating samples, giving comments...

I. Job Description1. PQA task - QA Process:Coordinate with Project Managers (PMs) to support and monitor project performance through predefined metrics.Develop and update quality assurance documentation, internal reports, and processes related to software development and project management.Plan, control, track, monitor, and report issues related to...

Company DescriptionKhai Hoan Land Real Estate Group is among Vietnam's leading real estate corporations, providing a wide range of services including distribution, investment, project development, and talent training. With a strong business strategy and comprehensive network, the company builds world-class real estate projects while fostering a creative,...