Customer Service Executive

2 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam a067570b-9b49-4011-b36d-70f7cf0b3ca5 Full time ₫12,000,000 - ₫25,000,000 per year

Mô tả công việc:

(Mức lương: Thỏa thuận)

  • Receive requests from clients/agents.
  • Check and update schedules of carriers and co-loaders as required by clients or sales; send booking confirmations upon request.
  • Be responsible for accurate shipping documents and follow up on shipping schedules.
  • Check and issue all related documents for shipments (Pre-alert, Bill of Lading, Air Waybill, Manifest, Credit Note, Debit Note, etc.).
  • Support and handle all customer requirements (pick-up and delivery arrangements, free time, closing time, SI cut-off, customs clearance, cargo insurance, etc.).
  • File AMS, AFR, ICS2 for export shipments to the USA, Japan, and EU.
  • Follow up, check, and update shipment and delivery status; coordinate with clients and internal departments to resolve any arising issues.
  • Input shipment data into the internal system.
  • Follow up on export shipments until completion.
  • Ensure all charges and related documents are collected from customers, overseas partners, and local agents; report to the Operation Manager if any charges or documents are pending.
  • Ensure all tasks are completed timely and accurately.
  • Perform other duties as assigned by Managers or Directors.

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

Performance-based bonuses

Social and health insurance in accordance with Vietnamese labor law

Training and professional development opportunities

Professional, dynamic, and friendly working environment

Additional company benefits (annual leave, team-building, extracurricular activities, etc.)

(annual leave, team-building, extracurricular activities, etc.).

Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

  • Bachelor's degree in Logistics, International Business, or a related field.
  • 2–3 years of experience in customer service for export shipments.
  • Strong communication skills with the ability to resolve issues quickly and effectively.
  • Good command of English (both spoken and written).
  • Solid knowledge of export procedures and related documents (Pre-alert, Bill of Lading, Air Waybill, Manifest, Credit Note, Debit Note, etc.).
  • Detail-oriented, careful, and able to work under pressure.
  • Strong teamwork and self-management skills.
  • Proficient in MS Office and relevant shipping applications.

Benefits:

  • Competitive salary and performance-based bonuses.
  • Training and professional development opportunities.
  • Professional, dynamic, and friendly working environment.
  • Social and health insurance in accordance with Vietnamese labor law.
  • Additional company

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: Dịch Vụ Khách Hàng

Đại Học

Không yêu cầu

  • Customer Service Executive

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam bTaskee Full time ₫1,200,000 - ₫3,600,000 per year

    ResponsibilitiesAs a Customer Service Executive (Elderly Care Services), you will be responsible for:Receiving & Verifying: Proactively contacting (call/text) newly registered customers to introduce your support role and verify their needs (type of care, schedule, etc.);Service Guidance: Providing detailed instructions on how to use the service (selecting...

  • Customer Service Executive

    6 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam ADI Group Full time $1,900,000 - $3,900,000 per year

    Position Overview:Join our team as a Customer Service Executive and shape extraordinary living experiences for our tenants. Your role is pivotal in providing exceptional hospitality services, ensuring tenant comfort, and maintaining our properties to the highest standards. Elevate our reputation as you contribute to tenant satisfaction, rental operations,...

  • Board & Executive Assistant

    6 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Keller Executive Search Full time $40,000 - $50,000 per year

    This is a position within Keller Executive Search and not with one of its clients. Ready to elevate executive leadership at a global firm shaping top talent worldwide? Join Keller Executive Search as our proactive Executive Assistant and thrive in a high-energy, collaborative setting. In this role, you'll deliver top-tier support to senior executives,...

  • Customer service

    7 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Talentia Consulting Full time ₫2,400,000 - ₫6,000,000 per year

    Salary: usd/month + performance bonusLocation: HCMC, working remotely until the office is set upJob Responsibilities:1.Manage buyer conversations, accurately handle customer inquiries and complaints. Provide user-centric solutions to enhance customer satisfaction and trust in UGREEN.2.Promptly address and follow up on customer issues. Perform statistical...

  • Customer Service

    6 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Capella Gallery Hall Full time ₫2,500,000 - ₫7,500,000 per year

    Company DescriptionCapella Holdings is a dynamic business group specializing in premium event services, hospitality, and lifestyle experiences. With a portfolio of distinctive brands such as Capella Gallery Hall, Riverside Palace, Chloe Gallery, and others, we are committed to delivering excellence in customer experience and setting new standards in...

  • Customer Service Executive

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Avery Dennison Full time ₫1,500,000 - ₫4,500,000 per year

    Company DescriptionAvery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability,...

  • Customer Service Leader

    6 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam iTechwx Full time

    COMPANY INTRODUCTIONWe are, iTechwx, established in mid-2022, with 600 employees across 3 offices within Ho Chi Minh City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure,...

  • Customer Service

    6 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam EPS Ventures Sdn Bhd Full time $32,000 - $96,000 per year

    Job Title: Customer Service & Operations ExecutiveLocation: Ho Chi Minh City, VietnamSalary: USD 400 – USD 1,000 (depending on experience)Tenure: PermanentWorking Hours5 days per week, 2 days offShift options:8:00 AM – 5:00 PM3:00 PM – 12:00 AMTraining hours: 10:00 AM – 7:00 PMAll times are based on Vietnam TimeKey ResponsibilitiesProcess customer...

  • Export Customer Service Executive

    7 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam MSC Mediterranean Shipping Company Full time ₫4,000,000 - ₫8,000,000 per year

    RESPONSIBILITIES:Create / Modify bookings for all customers' request via email / intranet / / cross booking (including DG/Reefer cargoes/Special GOH, OT)Follow up latest space situation (both feeder / mother vessel) to avoid exceed FIX – optional spacesSpecial attention to tender / GVA VIP having commitment spaces / mother vessel voyageProvide information...

  • Document and Customer Service Officer

    7 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam GOEX TRANSPORT Full time ₫7,680,000 - ₫96,000,000 per year

    Core PurposeServe as a key liaison between customers, overseas agents, and internal operations, ensuring smooth communication, accurate documentation, and exceptional service delivery. Support sales and operational excellence through proactive problem-solving and process optimization.Key Skill Areas & Responsibilities1. Customer Relationship & Communication...