Senior Business Analyst

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• We are looking for a sharp, client-focused Agile Business Analyst (BA) to join our team. Your primary role will be to serve as the critical link between our clients—especially those in complex sectors like healthcare and government—and our highly technical engineering teams (Full Stack, Integration, and DevOps). You will ensure that every solution we build directly addresses a defined business need and is delivered efficiently through our Agile process.

• Client Requirements Elicitation: Work directly with business stakeholders, end-users, and product owners to capture, analyse, and document complex business requirements for digital transformation initiatives.
• Artifact Creation: Distil high-level client needs into clear, structured, and actionable artifacts, including:

o User Stories (with acceptance criteria).

o Functional/Non-Functional Specifications.

o Process Flows and UML diagrams.

o Wireframes/Mock-ups where required.

• Agile Workflow Management: Own the backlog refinement process. Create, manage, and groom the backlog in JIRA (or similar tool), ensuring tickets are properly sized, prioritized, and ready for development sprints.
• Cross-Functional Collaboration: Serve as the primary contact for the engineering teams:

o Dev Team: Clarify feature scope, resolve questions on user stories, and manage scope changes.

o Integration/DevOps Teams: Ensure infrastructure and integration requirements (e.g., HL7/FHIR messaging, cloud environment setup) are captured as clear technical tasks and dependencies.

• Acceptance & Validation: Define testing scenarios and actively participate in User Acceptance Testing (UAT) to ensure the delivered solution meets the original business requirements and quality standards.
• Documentation: Maintain up-to-date project documentation, including feature documentation and release notes, ensuring knowledge transfer to support and training teams.

• Agile Expertise: Extensive experience working in a dedicated Scrum or Kanban framework, including running backlog refinement and planning sessions.
• Technical Acumen: Ability to understand and discuss technical concepts with engineers, specifically related to:
  
  o APIs and Integration services (REST, SOAP).

o Data flow and messaging (experience in healthcare/government is a major plus).

o Software deployment and infrastructure (DevOps concepts).
- Tool Proficiency: Expert-level experience with JIRA and Confluence for ticket creation, workflow management, and documentation.
- Analytical Skill: Proven ability to apply critical thinking and analysis to resolve conflicting requirements and translate ambiguous goals into concrete, quantifiable tasks.
- Communication: Exceptional verbal, written, and presentation skills necessary to bridge the gap between technical teams and non-technical clients/stakeholders.
- Domain Focus (Preferred): Experience working with clients in highly regular or complex environments, such as Healthcare (EHR/EMR), Government, or Finance.
- Excellent command of English, both written and verbal.

Nice to Have:

• Formal certification in Business Analysis (e.g., IIBA CBAP, CCBA) or Agile/Scrum (e.g., Scrum Master certification).
• Direct experience analysing requirements related to HL7/FHIR or other data standards.

• Attractive and competitive performance-based compensation package
• Generous year-end 13th-month bonus
• Loyalty and annual dedication rewards
• Full gross salary paid during probation
• 12 annual leave days, 11 public holidays, 1 Christmas day off and 5 sick leave days
• Flexible check-in time, 1-day remote work per week, and the freedom to work from any of our offices in Da Nang, Hue, or Ha Noi
• Onsite opportunity in Australia
• Comprehensive healthcare package and annual health check-ups
• Team-building allowance, Annual company trips, and Gathering Party every Thursday for a fun and connected workplace
• Sports & hobby clubs with football, badminton, biking, running, chess, or music band groups
• Continuous learning & development with exclusive technical & soft skills training, English classes, and technical clubs
• Financial aid for marriage, newborns, and bereavement to support you through every stage of life