Expert, Business Analysis
5 days ago
2 Dec 2025
Expert, Business Analysis (Techcom Life)Category: Technology
Job Type:
Facility: Retail Banking
Job Purpose'The job holder is responsible for conducting research and analysis in order to create a detailed business analysis, outline problems, opportunities and solutions for a business. The job holder will identify all required data sources, internal and external to support targeted research, analysis and documentation. The job holder is expected to support data-driven business decisions and solutions.
Key Accountabilities (1)A. Reporting and Documentation
Understand business processes to translate business needs and requirements into documents, process diagrams and wireframes to support product development.
Analyze, create, validate end-to-end business processes and detail out functional specifications for the required applications.
Suggest modification and improvement to business processes and frameworks for better efficiency.
Participate in user testing and create documentation and user manuals for business.
B. Research and Analysis
Gather market trends and internal data to conduct business analysis and provide recommendations and enhancements to the business.
Develop informative and actionable reports that highlight business trends, forecasts and opportunities for improvement.
Keep updated on technology changes, trends movement and analyze internal data sets to provide overall insights for stakeholders.
Identify and interpret trends and patterns from data sets and construct forecasts and recommendations based on market intelligence and business data.
C. Managing Stakeholders
- Work with stakeholders to identify opportunities and process improvements by leveraging organization data to drive business solutions.
Identify and communicate to stakeholders the insights from opportunities and obstacles perspectives based on market data gathered.
D. At Division: the key accountability will including:
Participate in coordination with the professional unit to check the development results, to ensure that the application meets the requirements agreed with the business unit.
Prepare and issue user manuals for technology products.
Participate in direct training on products and technology features for IT support department and professional staff if necessary.
Manager, IT Business Analysis/ Senior Manager, IT Business Analysis
Key Relationships - Direct ReportsKey Relationships - Internal Stakeholders
Division, units, branches/subsidiaries of company
Key Relationships - External Stakeholderscustomers, partners providing professional services
Success Profile - Qualification and ExperiencesAt least 8 years of relevant experience in a financial institution
Extensive experience in researching and analyzing market trends and business processes
Experience in working on multiple projects at one time
Experience in writing SQL queries and using data visualization techniques and tools
Experience in identifying risk and potential issues through conducting gap analysis, understanding and reviewing criteria
Experience in monitoring and analyzing business results, competition and trends (SWOT analysis, market share review)
Experience in Agile Product Development and has a strong understanding of Agile principles and practices and Scrum methodologies
Experience working in Agile teams to manage digital transformation projects
Bachelor's Degree or higher in a Technology or business management
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