Expats DELIVERY MANAGER

2 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam ISB Vietnam Company (IVC) Full time ₫14,400,000 - ₫43,200,000 per year

Responsibilities

· Define the organizational structure, roles, and responsibilities for new delivery teams from the ground up.

· Lead the recruitment, onboarding, training, and mentoring of new team members to ensure technical excellence and cultural alignment.

· Implement best practices in team management, performance measurement, and professional development to foster a high-performance culture.

· Manage resource allocation and capacity planning to meet project demands efficiently.

· Serve as the primary delivery escalation point and strategic partner for clients and stakeholders in
Australia (AUS)
and
Europe (EU)
.

· Ensure seamless operational alignment and communication across different time zones, maintaining exceptional client satisfaction and loyalty.

· Develop a deep understanding of market-specific requirements, compliance standards, and commercial expectations within the AUS and EU regions.

· Translate global client feedback into actionable plans for the delivery teams.

·
Actively identify and support re-sale opportunities, working closely with the sales team to expand the scope of existing contracts and cultivate long-term strategic client partnerships.

· Oversee the end-to-end delivery life cycle, ensuring all projects are completed on time, within budget, and to the highest quality standards.

· Implement and optimize delivery methodologies (e.g., Agile, Scrum) tailored for globally distributed teams.

· Manage delivery risk, anticipate challenges, and proactively implement mitigation strategies.

Monitor key performance indicators (KPIs) related to delivery efficiency, quality, and financial performance

Qualifications

·
Bachelor's degree in Computer Science, Business Administration, or a related field

·
Minimum 5+ years of experience
in a Delivery Manager, Program Manager, or similar leadership role within the technology.

·
Demonstrated experience successfully building, structuring, and leading new technology delivery teams
(e.g., growing a team from 0 to 15+ resources).

·
Significant experience managing clients and delivery programs
within the
Australian and European (Euro) markets
; familiar with cultural and operational nuances in these regions.

·
Experience in supporting business development and re-sale activities within a client services or delivery context.

· Expert-level knowledge of project management methodologies (Agile, Waterfall) and delivery best practices.

· Exceptional communication, negotiation, and executive-level presentation skills.

·
Strong technical acumen or background in software development/architecture is a plus

WHY YOU LOVE WORKING HERE

Competitive salary and benefits including Premium Healthcare package insurance

13
th
month salary, Performance bonus

16 days annual leave

Comprehensive Training Courses (Languages, Technical and Soft-skill)

Language Certificate allowance (TOIEC, IELTS and Japanese)

Lunch and bus/ parking allowance

Fun team activities and outings

Sponsored happy hour and sport clubs

Comfortable workspace and friendly colleagues.

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