Senior Ocean Operations Associate

About Flexport: 

At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. 

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The Opportunity

As a Senior Ocean Operations Associate, you'll go beyond day-to-day shipment execution. You will not only handle complex operational cases yourself but also guide a small squad of 5–6 associates, helping them deliver consistent quality and learn faster.

This role is designed for experienced operators who want to step into leadership while still being close to the action. You'll be a problem-solver, coach, and process improver — building the foundation for future Team Leaders and Managers in Vietnam.

What You'll Do

• Execute and oversee end-to-end ocean freight shipments (FCL, LCL, import, export, intermodal).
• Act as first point of escalation for your squad: troubleshoot rollovers, customs holds, port congestion, vendor delays.
• Coach and mentor junior associates, sharing best practices and ensuring SOP adherence.
• Manage relationships with carriers, trucking providers, CFS/warehouses, ensuring performance and resolving conflicts.
• Ensure high data quality and milestone accuracy in Flexport systems, meeting KPIs and SLAs.
• Support the implementation of new processes/projects (new carrier integrations, client onboarding, system upgrades).
• Provide feedback to managers and cross-functional teams on vendor performance, process gaps, and client needs.
• Step in as acting squad lead when required, preparing you for formal leadership roles.

What We're Looking For

• Bachelor's degree in logistics, supply chain, business, or related fields.
• 3–7 years of experience in freight forwarding, shipping lines, or logistics operations.
• Strong knowledge of ocean freight processes (documentation, carrier booking, import/export flows).
• Fluent in Vietnamese (client and vendor communication).
• Intermediate to upper-intermediate English (regional/global collaboration, system usage).
• Proven ability to coach or guide junior colleagues (formal or informal leadership experience).
• Hands-on, detail-oriented, able to handle multiple shipments and exceptions under pressure.
• Customer-first mindset, proactive problem solver, adaptable to change.

What You'll Gain

• Opportunity to lead a squad of 5–6 associates and build people management skills.
• Deep expertise in Vietnam's ocean freight landscape while working with Flexport's global network.
• Pathway to Team Leader or Manager roles as Flexport Vietnam expands.
• Exposure to global best practices in supply chain, with access to tools, systems, and training.

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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