Junior Customer Success Specialist

6 days ago


Ho Chi Minh City, Ho Chi Minh, Vietnam AlphaSphere Full time

Who We Are

We are AlphaSphere, the team behind OptiSigns—trusted by 13,000+ customers worldwide. As a startup, we move fast, and build solutions that matter. We need curious, fearless minds who want to grow with us, take ownership, and create outstanding customer experiences.

Your Missions

Be the voice & problem-solver for the customers. Help them succeed by tackling tech issues, supporting billing needs, and ensuring every interaction is smooth, helpful, and unforgettable. Your responsibilities will include, but are not limited to:

  • Solve technical challenges & guide customers.
  • Support billing (payments, invoices, refunds).
  • Improve support guides & resources.
  • Collaborate with engineering teams to resolve tough cases.
  • Follow up with customers & collect insights.

Who You Are

  • Tech-curious, eager to learn & try new things.
  • A problem-solver who loves puzzles.
  • Adaptable & open-minded.
  • Ready to get hands-on and make things happen.

Requirements

  • English skills: TOEIC 750+ or IELTS equivalent.
  • Fresh graduate or up to 2 years experience in customer service/support.

Why join us?

  • 13th month & productivity bonus.
  • Shift Allowance.
  • Salary review every 6 months.
  • Healthcare insurance package and 24/24 Personal accident insurance.
  • State-of-the-art office environment.
  • Yearly outing.
  • Detailed induction, training and on-going career development.
  • Opportunity for overseas training and travel.
  • English training programs.
  • Working time: Monday to Friday with flexible hours.
  • Free drinks and snacks. Free parking. Free sport clubs.

Location:
AlphaSphere Office, 1st and 2nd Floor, DC Tower, 111D Ly Chinh Thang Street, District 3, Ho Chi Minh City

Type:
Full-Time, work in shifts

Dare to Grow with Us?

If you're ready to take on challenges at a fast-moving startup, we want you. Apply now and be part of the AlphaSphere journey



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