Product Manager

1 week ago

Ho Chi Minh City, Ho Chi Minh, Vietnam BE GROUP Full time $25,000 - $60,000 per year

About the Role

You will lead the modernization of enterprise workflows by deploying agentic processes on top of an enterprise LLM platform and a dedicated agent-orchestration layer. Your work will drive measurable improvements in cycle time, right-first-time quality, and rework—while building a durable enterprise knowledge base (KB).

Main Duties & Responsibilities

1. Product Discovery & Workflow Design

  • Identify, map, and prioritize high-value workflows for automation.
  • Develop PRDs with clear KPI targets, success criteria, and evaluation methods.

2. Agentic Orchestration

  • Design planner/executor/verifier workflows and human-in-the-loop (HITL) gating.
  • Manage agent versioning, evaluation frameworks, guardrails, telemetry, and rollback plans.

3. LLM Platform Management

  • Oversee LLM platform governance including access, policies, security, and evaluation.
  • Maintain clear separation between the LLM foundation layer and agent-orchestration layer.

4. Integrations & Data Enablement

  • Coordinate with ERP/CRM/ITSM/SCM/QMS and other systems via APIs and eventing.
  • Implement RAG/search components with proper RBAC, observability, and audit trails.

5. Enterprise Knowledge Base (KB)

  • Establish taxonomy, ontology, editorial rules, ingestion workflows, and write-back processes.
  • Ensure agents both use and enrich the KB to improve long-term accuracy.

6. Measurement, ROI & Cost Control

  • Baseline operational metrics and build dashboards for performance monitoring.
  • Manage token budgets, latency constraints, and AI unit economics.

7. Change Management & Adoption

  • Update SOPs/runbooks; train and enable process owners.
  • Drive adoption through demos, job aids, and feedback loops.

8. Stakeholder & Vendor Management

  • Partner with Legal, Security, Finance, and cross-functional leaders.
  • Work with LLM/agent vendors while maintaining a vendor-agnostic approach.

Key Outcomes (90–180 Days)

  • 30–45 days:
    Map 6–10 workflows; baseline KPIs; build ROI model; publish P0 roadmap.
  • 60–90 days:
    Deliver 2–3 production-grade agents with telemetry and HITL guardrails.
  • By 180 days:
    Achieve KPI improvements in ≥3 workflows; launch KB 1.0 (taxonomy & governance).

Requirements

  • 4–8+ years
    in Product Management, Platform PM, TPM, Process Owner, or related roles.
  • Demonstrated experience in workflow/process redesign and KPI measurement.
  • Strong understanding of system integrations (APIs/eventing, SSO/identity, logging/metrics).
  • Working knowledge of AI/automation technologies (LLM/ML/analytics/RPA).
  • Excellent communication skills in
    Vietnamese and English
    .
  • Proven ability to influence stakeholders and lead change in complex environments.

Preferred Qualifications

  • Experience with agentic patterns: planner/executor/verifier, HITL, evaluation frameworks, rollback.
  • Background in operations transformation (manufacturing, logistics, BFSI, customer operations).
  • Experience managing AI cost models (token budgets, latency SLAs, unit economics).

How We Work

  • Evidence-based:
    Every release ships with metrics, evaluations, and rollback plans.
  • Human-in-the-loop first:
    Agents augment humans; humans own outcomes.
  • KB-centric:
    "If it's not in the KB, it's not done.

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