Japan Reservation Executive

2 weeks ago

Hanoi, Hanoi, Vietnam Flight Centre Travel Group Full time $12,000 - $24,000 per year

Discova is on the lookout for a motivated, people-oriented Reservations Executive to join our global team

About The Opportunity
As a member of the Reservations team, the Reservations Executive plays a key role in ensuring that Discova meets and exceed its goals and operates successfully. This will involve the delivery of best-in-class service and memorable local experiences for travellers. Operationally, the role will be responsible for fulfilling booking logistics, handling operational issues and continually providing feedback to management on risks and possible improvements of the ways we operate our products. You have a strong desire for structure, exceptional organisational skills and love working according to procedures and schedules. You thrive on being meticulous and methodical and delivering a world-class service.

Your main responsibilities are:

  • Manage and make reservations of accommodation, air ticket(s), train ticket(s), suppliers, restaurants, and all services included in a package (except tour guides)
  • Effectively cooperate with Operations and Fleet, Product, Sales, Customer Experience and suppliers for seamless daily operations and overall service improvements
  • Ensure all bookings, passenger details, logistic information, internal notes and supplier notes are updated on reservations system in an accurate and timely manner
  • Resolve customer service issues to customers' satisfaction with appropriate corrective and preventive measures

About You
The Essentials:

  • A degree in tourism and hospitality would be an advantage
  • Fluent in national local language, and intermediate to advanced level of written and spoken English

The Attributes

  • Well-developed problem-solving skills
  • Customer centric with commitment to high standards of service delivery
  • High attention to detail and strong time/priority management skills
  • Able to work independently or in a team environment
  • Comfortable with a flexible rotating roster that may include late nights, weekends and early mornings
  • Ability to work with uncertainties/changing priorities and to remain calm under pressure
  • Willing to travel on business when required
  • Personally aligned with Discova's company purpose and values
  • Proficient with Microsoft Office applications

About Us
As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova's DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.
To learn more about Discova and our work perks click:

Get in touch now and Discova a world of possibilities

DSVA

  • Sales/ Reservation Executive

    1 week ago

    Hanoi, Hanoi, Vietnam B JAPAN TOURS Full time ₫192,000,000 - ₫264,000,000 per year

    Company DescriptionB Japan Tours is a Japan-specialist award winning travel company based in Japan with a active support office in Hanoi, Vietnam. We are passionate about spreading the beauty of Japan to the world through responsible tourism. We pride ourselves on providing unforgettable travel experiences with our extensive local network and enthusiastic...

  • Legal Executive

    2 weeks ago

    Hanoi, Hanoi, Vietnam Techvify Full time ₫35,000,000 per year

    Thu nhậpUp to 35MCấp bậcSeniorHình thứcFull TimeĐịa điểm làm việcHà NộiTECHVIFY Corporation is an End to End AI-Powered Digital Transformation Partner.At TECHVIFY, we don't just build software.We engineer breakthroughs.We innovate with AI, craft with code, and scale with cloud.We partner with startups, enterprises, and even competitors...

  • B2B Sales Executive

    1 week ago

    Hanoi, Hanoi, Vietnam Vietnam Japan Gas JSC (VJG) Full time ₫1,500,000 - ₫4,500,000 per year

    Mô tả công việc:(Mức lương: Thỏa thuận)Role DescriptionThis is a full-time, on-site role for a B2B Sales Executive. The B2B Sales Executive is responsible for identifying and developing new business opportunities with Korean/Chinese customers, building and maintaining client relationships, and promoting the company's range of industrial and...

  • Process Quality Assurance

    1 week ago

    Hanoi, Hanoi, Vietnam Techvify Full time ₫1,200,000 - ₫3,600,000 per year

    Thu nhậpUp to 31MCấp bậcSeniorHình thứcFull TimeĐịa điểm làm việcHà NộiTECHVIFY Corporation is an End to End AI-Powered Digital Transformation Partner.At TECHVIFY, we don't just build software.We engineer breakthroughs.We innovate with AI, craft with code, and scale with cloud.We partner with startups, enterprises, and even competitors...

  • Project Manager

    2 weeks ago

    Hanoi, Hanoi, Vietnam Techvify Full time $40,000 - $50,000 per year

    Thu nhậpUp to 50MCấp bậcSeniorHình thứcFull TimeĐịa điểm làm việcHà NộiTECHVIFY Corporation is an End to End AI-Powered Digital Transformation Partner.At TECHVIFY, we don't just build software.We engineer breakthroughs.We innovate with AI, craft with code, and scale with cloud.We partner with startups, enterprises, and even competitors...

  • Mid/Senior QA Engineer

    2 weeks ago

    Hanoi, Hanoi, Vietnam Techvify Full time $36,000 - $40,000 per year

    Thu nhập30 - 40MCấp bậcMiddleHình thứcFull TimeĐịa điểm làm việcHà NộiTECHVIFY Corporation is an End to End AI-Powered Digital Transformation Partner.At TECHVIFY, we don't just build software.We engineer breakthroughs.We innovate with AI, craft with code, and scale with cloud.We partner with startups, enterprises, and even competitors on...

  • Android Developer for SP

    1 week ago

    Hanoi, Hanoi, Vietnam Techvify Full time $40,000 per year

    Thu nhậpUp to 40MCấp bậcMiddleHình thứcFull TimeĐịa điểm làm việcHà NộiTECHVIFY Corporation is an End to End AI-Powered Digital Transformation Partner.At TECHVIFY, we don't just build software.We engineer breakthroughs.We innovate with AI, craft with code, and scale with cloud.We partner with startups, enterprises, and even competitors...

  • Senior Flutter

    1 week ago

    Hanoi, Hanoi, Vietnam Techvify Full time ₫1,000,000 - ₫2,000,000 per year

    Thu nhậpUp to 40MCấp bậcSeniorHình thứcFull TimeĐịa điểm làm việcHà NộiTECHVIFY Corporation is an End to End AI-Powered Digital Transformation Partner.At TECHVIFY, we don't just build software.We engineer breakthroughs.We innovate with AI, craft with code, and scale with cloud.We partner with startups, enterprises, and even competitors...

  • Actuary Executive

    1 day ago

    Hanoi, Hanoi, Vietnam MSIG Vietnam Full time $35,000 - $70,000 per year

    JOB DESCRIPTIONSBuild predictive models utilizing a mix of internal and external data to deepen business insights in compliance to regulatory requirementPerform the forecasting of technical provisions in compliance to regulatory requirement and group requirementContinuously review and refine the company's rating and technical provision to ensure they are...

  • DevOps Engineer

    2 weeks ago

    Hanoi, Hanoi, Vietnam Techvify Full time ₫28,800,000 - ₫72,000,000 per year

    Thu nhậpUp to 50MCấp bậcSeniorHình thứcIn officeĐịa điểm làm việcHà NộiHạn ứng tuyển DevOps EngineerTECHVIFY Corporation is an End to End AI-Powered Digital Transformation Partner.At TECHVIFY, we don't just build software.We engineer breakthroughs.We innovate with AI, craft with code, and scale with cloud.We partner with startups,...