Tech Support

2 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam iTechwx Full time ₫1,920,000 - ₫36,000,000 per year

LOCATION:

  • 6th / M Floor, Vista Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., Ho Chi Minh City

Only accepting candidates based in Ho Chi Minh, Vietnam

RESPONSIBILITIES

  • Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
  • Resolves or escalates multiple and varied customer issues. Documents technical work and research.
  • Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
  • Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
  • Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
  • Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

REQUIREMENTS

  • Proficient in Japanese (4 skills) (Advanced level) (N1, N2 cert is preferred)
  • Can understand English technical document, and have basic English conversation skills
  • Customer service mindset
  • Interested in the IT field

Working time: 7:00 AM – 4:00 PM

  • 5 days/week (2 non-fixed days off - determined by the manager)
  • Includes holiday and Tet shifts as assigned, allowances provided per labor law
  • Any shift or schedule changes will be notified by the department head

BENEFITS

  • Competitive Salary: 20-30M
  • Salary at 100% during the probationary period
  • 90% contribution of the gross salary to social insurance
  • 20 days leave (12 days of annual leave and 8 days of sick leave)
  • Training will be offered
  • Full working equipment will be provided Annual Health Checkup
  • Activities: Birthday party, Employee engagement activities

Send your CV to with the subject line:
[Job Title] - Japanese - [Full Name] - HCM

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