Assistant Field Force Manager, Home Appliance Business

3 days ago

Ho Chi Minh City Metropolitan Area, Vietnam Samsung Southeast Asia & Oceania Full time

Position Summary
This position is responsible for managing field operations to optimize performance and achieve business objectives in nationwide. This role involves planning, implementing, and monitoring field activities, with a focus on sell-out delivery. Ensures efficient resource allocation, effective communication, and strong team performance in the field.

Role And Responsibilities

  • [Planning implement] Deploy field force strategies, including sell-out targets, display target, territory management, and resource allocation. Audit & ensures field team (Product Specialist & Retail Specialist) follow plan and right action.
  • [Training and Development] Conduct training for field staff, ensuring they have the necessary skills and knowledge to perform their roles effectively.
  • [Performance Monitoring] Track and analyze field force performance against targets, identifying areas for improvement and implementing corrective actions.
  • [Communication and Coordination] Establish and maintain clear communication channels between the field force and other departments, ensuring smooth coordination and information flow.
  • [Customer Relationship Management] Ensure that the field force is effectively managing customer relationships in store level and providing excellent customer service.
  • [Reporting and Analysis] Prepare regular reports on field force activities, performance, and key metrics, providing insights for decision-making.

Skills And Qualifications

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to thrive in a fast-paced environment.
  • Proven experience in field operations.
  • Strong knowledge of electronic home appliance.
  • Willingness to travel and work in various field conditions
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