Concierge Agent

Front Office - Ixora 1

Work Location

Ho Chi Minh (Ho Tram Commune)

Job Level

Experienced (Non - Manager)

Job Type

Permanent

Qualification

Intermediate

Experiences

1 Years

Salary

Competitive

Industry

Restaurant / Hotel

Deadline to Apply

30/11/2025

Contact Person

Recruitment Department

Insurance

Employee Shuttle Service

Uniform

Health checkup

Training & Development

Annual Leave

• Positively collaborates and communicates proactively with other departments regarding VIPs, special requests, group needs, check outs and other guest needs that might arise.
• Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.
• Be informed on hotel events, promotions, facilities, and services and promote these to the guests acting as an ambassador to The Grand Ho Tram Strip.
• Establish relationships with leaders at local activities, restaurants, events, and tourist attractions and provide updated and current information and directions regarding these to guests.
• Make reservations for guests and create and communicate their itineraries.
• Acts as an ambassador for the hotel with professional and discreet demeanor and creativity, which predicts guest's expectations and ensures their return business.

• One year working experience is preferred.
• Basic Education completed is preferred.
• Microsoft Office knowledge is preferred.
• Must present a well-groomed appearance.
• Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally. Fluent in English is encouraged.
• Organized, can multi-task, good problem solving skills and detail-oriented.
• Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business.
• Solid knowledge of the area and local attractions, events, restaurants and tourist activities preferred.

Job tags:

Concierge Agent