Intern Etsy Store Supporter

2 weeks ago

Hanoi, Hanoi, Vietnam CÔNG TY TNHH TẬP ĐOÀN MATUREX Full time ₫15,000,000 - ₫30,000,000 per year

Mô tả công việc:(Mức lương: triệu VNĐ)Create and optimize Etsy listings following SOPs: craft titles, select attributes, write clear descriptions/FAQs, and prepare thumbnails/imagery.Support customer service: draft timely, friendly replies, escalate edge cases, and help manage reviews, refunds, and disputes under supervision.Track orders and fulfillment: verify personalization/variants, coordinate with production/POD partners, and ensure on-time shipping and tracking updates.Maintain compliance: perform basic IP/trademark checks and follow Etsy policies strictly.Update dashboards and reports: log daily metrics (views, CTR, add-to-cart, conversion, response rate, on-time ship, review score) and summarize simple insights.Run small A/B tests (e.g., thumbnail or tags) and document learnings.Collaborate with Design, Operations/Logistics, and Marketing as assigned.Typical cadence: two inbox checks per day to cover US/EU time zones.Chức vụ: Thực Tập SinhHình thức làm việc: Thực tậpQuyền lợi được hưởng:Structured training program + 1:1 mentorship.Monthly internship stipend plus KPI-based bonus.Real ownership of a mini-project, the portfolio-ready deliverables.Certificate of completion and strong consideration for conversion to Junior Store Supporter after 2 months based on scorecard performance.Yêu cầu bằng cấp (tối thiểu): Trung cấp - NghềYêu cầu công việc:Strong written English for product descriptions and customer messaging.High attention to detail, process discipline, and willingness to learn; comfortable with feedback and iteration.Proficiency with Google Sheets/Docs; basic Canva/Photoshop skills for simple edits.Reliability and time management to meet response and shipping SLAs.Policy mindset: awareness of IP/trademark risks and commitment to zero violations (training provided).Availability: >= 30 hours/week (at least).Nice to have (not required): exposure to Etsy/e-commerce/POD (Printify, Gelato, Printful), and keyword tools (eRank, Alura, EverBee, Marmalead).Yêu cầu giới tính: Nam/NữNgành nghề: Hạ Tầng - Mạng,Nhập Liệu - Lưu Trữ,Quản Lý Dự Án ITTrung cấp - NghềKhông yêu cầu

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