Account Manager

BaseSGN is seeking an experienced, relationship-driven Account Manager (4-month contract) to serve as the key connector between clients and cross-functional teams—driving clarity, trust, and alignment from project scoping through final delivery. You'll manage client relationships, timelines, budgets, and scopes while coordinating across creative, strategy, finance, and operations to ensure meaningful outcomes. This role also contributes to business development by identifying new opportunities within existing accounts. We're looking for someone who thrives in complexity, builds trust, and turns bold ideas into action.

• Employment: Full-time (4-month contract)
• Location: On-site, Ho Chi Minh City
• Start: As soon as possible

Responsibilities

• Coordinate and create alignment between Rice and client teams, ensuring everyone is moving toward shared goals with clarity.
• Understand and confidently communicate Rice's way of working to amplify the influence of better branding across industries and contexts.
• Build strong relationships and maintain ongoing communication with client partners on processes, timing, deliverables, and finance.
• Actively seek and generate new business opportunities—both externally through Rice's extended network, and internally by deepening value within existing accounts.
• Identify opportunities within current clients to initiate and develop new projects, proactively proposing strategic ideas that build on Rice's full spectrum of expertise.
• Collaborate with internal teams to shape thoughtful, strategic, and innovative Scopes of Work that respond to client needs while pushing creative boundaries.
• Help maintain and optimize project budgets, offering solutions and suggestions for smart financial management.
• Support the finance team in preparing contracts, invoicing, and ensuring smooth financial workflows.
• Provide weekly updates on project progress, team capacity, and time tracking to Creative Director and Design Directors.
• Organize and maintain accurate project information in the project management system.
• Facilitate efficient and productive meetings, capturing and assigning action points across teams, always in tune with individual and team schedules.
• Continue to deepen your understanding of Rice's unique process—and contribute to evolving it further by observing, sharing, and experimenting.
• Be a collaborative partner to the creative team—offering insights, local context, translations, and ideas in the spirit of collective excellence and creative generosity.

Requirements

Essential:

• 5+ years of experience in account management, project management, or client service, preferably within a branding, creative agency.
• Strong communication and interpersonal skills in both Vietnamese and English, with proven ability to build trust and long-term client relationships
• Excellent organizational and multitasking abilities—able to manage timelines, budgets, and cross-functional collaboration in fast-paced environments
• Confident leading meetings, aligning stakeholders, and moving projects forward with clarity and momentum
• Proficiency in management tools and presentation software (e.g. Google Workspace, Keynote, ...)
• A thoughtful and proactive mindset: organized, resourceful, curious, and collaborative
• Strong understanding of project workflows, budgeting, deadlines, and creative processes
• Culturally engaged and open-minded, with the ability to work across diverse teams and contexts

Desired:

• Experience managing branding or creative projects across different industries
• Familiarity with invoicing, contracts, and financial tracking
• Strategic thinking with a keen eye for business development and account growth
• Empathy, diplomacy, and the ability to empower others

Please with the following to sgn- with the subject line "Account Manager Application":

• Comprehensive CV
• Letter of Interest